Dear Airbnb Customer Support,
I am extremely disappointed and frustrated with the service I have received regarding my recent booking experience.
On September 22, 2024, I made a booking with the host, Marilyn, for a property in Ballito. The booking was promptly approved, and I paid the deposit to secure my stay. I arranged my entire holiday around this booking, only to be informed on October 13th, 21 days later, that the booking had been canceled due to a double booking issue.
It is completely unacceptable that I was only informed of this after nearly three weeks. This delay has not only disrupted my plans but has left me with limited options to find alternative accommodations that suit my needs. The lack of communication and oversight from Marilyn is unprofessional and reflects poorly on the Airbnb platform.
Because of this incident, I am deeply dissatisfied and am reconsidering my trust in Airbnb. I expected a higher level of service and reliability, and this experience has been nothing short of frustrating. I demand an immediate response addressing this matter and a resolution that compensates for the inconvenience caused.
I look forward to your prompt response.
Sincerely
Riaan Hattingh