A guest booked my property without disclosing that she had a pet despite my listing does not allow pet. I later heard a cat noise and discovered that she had brought one onto the premises. As per Airbnb’s policy, host is allowed to cancel bookings without consequences in such cases. However, despite reporting this issue nearly more than half a day ago, Airbnb has yet to provide a resolution.
I suffer from severe allergies and asthma, which have been exacerbated by the cat’s presence, leaving me struggling to breathe and requiring medical attention. Despite this, Airbnb has still not canceled the booking. They insist on contacting the guest to amend the booking, but the guest remains uncooperative—even after I lent her my phone to call Airbnb to address the situation. She didn’t cancel at all .
I have contacted Airbnb multiple times, speaking with different representatives each time to repeat the same thing again only to be reassured that the issue will be resolved, yet nothing has been done. I have lost confidence with that team. Is there any escalation contact I can reach out to? This ongoing delay has made the situation increasingly frustrating and stressful.
