Use of chekin.com

[Ymarri0]

Hi, we have booked a place in Malaga area, and been told to check in using a third party website called guest.chekin.com. Part of this is a 300 euro security deposit which will apparently be refunded when we leave. Airbnb warns not to make third party payments online but, apparently this is the only way to check in with this host (Cubo's). Is this normal and is it reliable?

thank you.

[Joelle43]

Hello @Ymarri0 

Was this security mentioned in the description for this listing?  Only hosts going through a Channel Manager can request a deposit but it shouldn't come as a surprise to the guest!!

The website you mention is showing invalide on my end and the misspelling of "chek" rather than "check" would worry me.  I would give Airbnb a call.

What are the recent reviews for this place in Malaga?

[Emilie]

Hi @Ymarri0, 

Has there been any news on your booking since last weekend? 

Joelle has shared some really good suggestions with you on how to approach this doubt, I'd love to know what has happened and whether you need any further help. 😊

Thanks, 

Emilie