Sorry to hear about your experience. Can you send me a personal message to help me know more about this situation? Also, is there any current issue you are seeking advice or help for?
@Tiffany722 simple answer is NO. There are phone numbers but only to the 1st level of customer support. Beyond that Airbnb makes it impossible to penetrate its organisation. There certainly doesnt appear to be a complaints process or any way of a guest/host escalating an issue.
Sorry to hear about your experience. Can you send me a personal message to help me know more about this situation? Also, is there any current issue you are seeking advice or help for?