How do you handle declining booking requests? Especially boo...
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How do you handle declining booking requests? Especially bookers who provide little to no info on themselves. Also do you thi...
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I have been hosting for two years now and have seen my share of shady and suspicious guests. I am wondering what actual scams other hosts have seen committed by potential guests.
The most serious scam I ever saw was what I believed to be a key-copying scam. A man in Boston booked my room, then on the first night of the reservation, an unknown woman came to the residence and was knocking on the door, apparently unaware that the door had a keycode entry. She did not have any of the check-in instructions and had only been sent on her phone a screenshot of the home’s address. Once in the residence, the woman began asking repeatedly to be given an actual key. After several minutes of explanations, she finally understood that there was no key but rather a keycode for the door which would expire at the end of the stay. This clearly upset her a bit and she became visible nervous. She then went outside and was on her cellphone for a minute before walking away towards the local bus stop. She did not return to the residence on the first night, but closed the door to the room and left the lights on as to give the appearance that someone was in the room. Upon checkout, the room was found to be undisturbed and it did not look like anyone had slept in the beds.
Another, more complicated scam, involved a guest who was trying to gather information about the property without actually booking. Over the course of six months, I received three pre-approval booking inquiries - they all said the same thing - mainly that a guest wanted to book the room for a large number of days, was "moving into an apartment" and needed the room right away. The first of these I agreed to, since I thought I had a good opportunity for a booking and there were no real warning signs. However, the pre-approvals would then expire, and then the guest began sending numerous messages through AirBNB asking for extensive details about the house. More messages followed, asking details about did I live alone in the house, who else would be there, and also they wanted the specific street address prior to booking so they could come and see the house before booking. When I explained this was against AirBNB policy, the messages suddenly stopped. Then, several weeks later - pre-approval request again, asking about the room, moving into an apartment, need it right away, etc, etc. An obvious script which was being repeated.
To a lesser degree, I have received numerous questionable messages about same day bookings. Typically strange vague messages, speaking about emergencies and needing the room right away. Of those I've approved, 20% of them never show up and of those that do about 30% don't stay the night. Obviously something going on.
What scams have other hosts seen?
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Yes, I’ve had many of those. No history with AirBnB yet wanting to book an expensive property for months rather than monthly. No photo and just joined. And always Chinese.
But I’ve also had at least 4 who book, then cancel straight away. So I wonder if this is a money washing thing. If it is booked with a pre-paid credit card, there is no room to go back and recover damages from the guest. And money goes off and on the card - from Chinese to US dollars - within 24 hrs.
I had one married couple, new to Air bnb, school teachers (or so they said), who said they had a young child for which our property (they said) was perfect, who booked and cancelled within 24 hrs BECAUSE they could not get vacation time together. Highly suspicious given that their vacation time is set in stone.
I don’t want to do instant book because I’ve been stuck with that before when I had a private booking (friend needing accommod) and could not get to the air bnb calendar in time to block out those dates. Penalty to me. Won’t do that again. So now I only get enquiries from those who, for the most part, just now joined air bnb.
Air BNB needs to screen these people better. Just one ID is insuffient. What ID?. Address verified? Last year these false applications were so bad that I removed the listing entirely for this property for most of the year, and then when those applications started up again, as described above, I had to remove the listing again or be accused by AirBnB of not responding. I spent more time fending the applicants off or requesting further info and then having to justify that request, than I had time to attend to.
AirBnB did not pay us for a guests' extension as they themselves did not get paid! The scammers know to book with just enough funds to pay the initial reservation. Then, any alteration (extension) get confirmed and approved without payment first. Now Air BnB won't pay us for the second booking as they did not collect.
Hmmm, very interesting.. We just started hosting and someone with a brand new profile today booked 3 days up until Christmas. They asked me about cancellation but I actually told them I was not sure because I was new to this.
Then, they changed the booking to add an extra person. Not long after that, they booked for the 27th through NYE on a separate booking... now I am wondering...
@Jeremy725 oh my. Please read this....
https://community.withairbnb.com/t5/Hosting/Tips-for-new-hosts/m-p/1257038#M299947
@Jeremy725I hope you didn't make a classic newbie mistake and left the regular nighly price for New year's eve 🙂
@Jeremy725 I would advise you to turn off instant book, snooze your listing and don't take any more bookings until you inform yourself of all the policies, how to deal with requests and inquiries and all the rest of it.
Telling your guests you aren't sure about your cancellation policy because you're new is like telling them they can take total advantage of you because you have no idea how any of this works.
Your listing description is also incomplete. You need to fill out all the sections below "description". "The space" (describe the layout of the house), "Guest access" , "Interaction with guests", etc. All you have right now is a short intro.
Was this person from outside of the US? I just received an almost identical booking request. This is my very first, and it has me questioning its legitimacy...
Hey, I know this was years ago, any news on how the booking went? I just got a very similar one that check out on Christmas day, thanks!
Hello @Dominique1880,
Since this is an old post from 2021, I would recommend that you start a new conversation here 👈.This way, your question will be more visible as it will be a new post, and it's a good opportunity for you to tell us a bit more about this booking of yours, so other hosts can chime in with advice on how to approach it.
I hope this helps! 😊
I am hosting for almost 5 or 6 years. From time to time I would get guests and it's usually around each year in March and April, for some reason, the guest would be very nice at the beginning of his/her stay and we would get along pretty well, surprisingly well, they would even mention that they want to extend their stay, I would be so happy, because it's so easy to host them and I can talk with them, it's almost entertaining. When the last day of their stay comes, they would disappear with the keys and not extend their stay, come back home very late around 2am, wake up early and leave with the keys again and come back late again, on the third day they would send me a short text, how busy they are and they are soooo happy to be early at home tonight, so we can talk about their extension. I would revise them to place their booking and because my calendar is always on insta book, sometimes I would even get a new booking, because I would be so fed up with them exploiting. Sometimes they get angry at me, because I didn't said that I have a new guest, some would even demand that I cancel on the new guest, some would even try not to return my keys. And the worst once are offering me cash, but they forgot that they already own me money for the other couple days they were here for free, so I remind them to accept the extra charges, I sent them through airbnb, they claim, they never received those. Basically, guest is mind gaming. Just yesterday my latest guest tried the same: he so badly needed a place to stay. He even wanted the whole month, but he wanted it for 1/4 of the regular rental pricing, his argument was, I have during this difficult times no chance to get anyone else, and all places around me are way cheaper because the landlords forgive rent. My landlord did't forgave me any cent! I do not block any day/ hour for words, if the guest doesn't places extension, I simple don't care, I just take on a new booking. The part with getting the keys back is very difficult I need to say. I have been changing my locks probably once a year, sometimes I even don't ask them to return my keys, I just change my locks.
My advise is to install a smart lock so you don't have to deal with keys.
well, my landlord doesn't allows us smart locks
There are locks that can be rekeyed instantly. But a few different keys and swap them out when you smell trouble
Smart lock works great for my places.
Keypad lock is soooo much easier