What can I do with bad intention guests

[Connie541]

I had a guest, she places her own hair on bed and ask for money back, I refused then she asked for 30% back. I had my cleaning team to clean again, and she still want money back. Do you guys had this kind of bad experience?

[Paula]

Hi @Connie541 I'm sorry to hear about this unpleasant experience. I would suggest reaching out to Airbnb for their assistance or advice. Here is the link where you can contact them: https://www.airbnb.ca/help?audience=guest

[Bob297]

@Connie541 
Luckily I have not had this experience yet. But I've read about it