What can guests see after they book?

[Hope187]

Once a guest books, can they view the entire Arrival Guide (i.e. directions, check-in method & instructions, wi-fi details, house manual, house rules, and check-out instructions)? Or do I need to send those out separately to them?

[Mike-And-Jane0]

@Hope187 The guests can see all this once the free cancellation period (if there is one) is over. However given that guests do not always know where to look as many use Airbnb infrequently I would (and we do) send directions and check in instructions in a message. The rest is then in out house manual.

[Alicia753]

@Hope187 @Mike-And-Jane0's response is correct. If you have added information for the entire Arrival Guide, then once a guest books a stay at your Airbnb property, they will have access to the Arrival Guide, which includes details such as directions, check-in method and instructions, Wi-Fi details, house manual, house rules, and check-out instructions. What I do is I still send it at least one day before their arrival time. This proactive approach ensures that the guest has all the necessary information to facilitate a smooth check-in. Hope this helps! 

[Paula]

Hello @Hope187, welcome to our community 😊

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[Hope187]

Thanks, everyone! I couldn't remember from the last time I booked a place. It's helpful to know that the 'Arrival' info becomes visible once the free cancellation period is over (or is it just when they book?). Regardless, I think I'll just write guests a day before, prompting them to reference all that into and let me know if they have any questions.