@Katja202 I am not surprised Airbnb CS did nothing bc they can't
Our tourist board sends us an email about what to do in case our guest gets sick of Covid while in our Airbnb. They are allowed to stay until the end of the reservation. If they are still sick they have 3 options:
- To go home if they arrived with their own car or if they can rent a car
- To extend their stay and pay for additional nights if the unit is available
- To call emergency line and ask to be picked up by ambulance vehicle and relocated to the city quarantene
So, maybe you can call a tourist board in your city and ask them how it is regulated.
Regarding cleaning protocol after their check-out.... well, hosts can't be knowing if guests are positive or sick. So I always wait for an hour after their departure, put a mask on (I don't believe it helps but...) I enter and open all the windows and turn on the ventilator. Then I go and take a coffee in the cafe across the street for an hour. After that, I came back to clean. According to numerous articles, it seems the virus is mostly spread in direct contact with the person and not by touching the things after the infected person.
What happened to you can easily happen to every host anytime.
if your next guests booked just a very short stay you could call Airbnb and ask them to cancel without penalties for you. If it's a longer stay and you would lose a lot then maybe ask him to check in later so you have enough time to clean and sanitize