What do you do about a guest who has registered for one person, but when they arrive they have another person with them?

[Janie109]

What do you do about a guest who has registered for one person, but when they arrive they have another person with them?

[Kitty-and-Creek0]

@Janie109 

Good question. This is something we do ahead of time. We sometimes get a reservation request for one person only. This is often for two, but not accurately done. We confirm the number of guests as one, and when the guest responds "oh, it is two" we ask them to correct the reservation to be accurate. We then ask for the 2nd person's name, for the record. If a guest shows up with an extra person not on the reservation we'd make them welcome and gently but firmly require that the reservation details be fixed; for the platform, for our insurance, and for compliance with our license requirements.  

[Mike-And-Jane0]

@Janie109 It happens a lot that groups of 2-6 book for one person by mistake. We ask them to send a change request. Its no issue for us or them as we don't charge per person. Clearly some will try and scam hosts but most are honest mistakes.

[Paula]

Hello @Janie109, This is a great question that our Hosts have actively discussed in our Community.

Have you had the chance to read the advice from Mike and Kitty? I'm sharing an article >>here about adding an extra guest fee, and you can find some of the conversations our Hosts have had on this topic >>here. Please feel free to modify the keywords to explore more threads.

All the best,