What do you include in your welcome message?

[Elisa]

 

Hello everyone, and wishing you a great week! 😊

Today, I’d like to talk about the welcome message. It’s that first little moment when guests start to feel they’re in good hands.

Some hosts keep it short and sweet—check-in time, Wi-Fi, house rules. Others add a personal touch, like a nearby bakery they love or a kind note to say, “I’m glad you’re here.” 

There’s no right way to do it, just your way.

What do you like to include in your welcome message?

I’m looking forward to reading your thoughts!

Warm Regards,

Elisa 🌻

[Pascale653]

Hi @Elisa

I don’t get any comments about it, but I think it helps guests feel more comfortable in asking me questions, or for extra help, and that I do care about them enjoying their stay.  I also think it helps guests understand that I value their opinion and to make them feel empowered in giving a rating.  I added this welcome note after I was given a truly awful (🥺) rating a few weeks after starting Airbnb.

[Elisa]

Thank you for letting me know, @Pascale653 😊

You’re totally right. What kind of questions do guests usually ask you after receiving this message?

Warm regards 🌻,

[Pascale653]

Hello @Elisa

I realise belatedly that I may have misunderstood the meaning of the words ‘welcome message’ – my apologies - as I understood it to be a piece of printed paper left on guest’s desk in room, once the guest has arrived at the apartment, instead of the online welcome message after the guest has just booked.  So, in the case of a message after a guest has booked online, I thank them and say they will be welcome.  Then, depending on information guest has sent upon booking, I will ask them questions such as to confirm that they have read the house rules, especially if they have no or very few ratings.  I inform them that they will receive directions to my place a few days before their arrival and leave it open to ask any questions they may have, which they rarely have at that stage.

In the case of the welcome note left on guest’s desk when they arrive at the apartment, when there are questions, it may be about using the washing machine, local cafes/restaurants, public transport, if guest can come in at any time of the night (which of course they can).  I have added a small house manual, but verbal communication is usually preferred.

Sorry for the long winded reply.

[Elisa]

Hi @Pascale653 😊, 

Thank you so much for explaining this to me better!

No worries at all, I really enjoyed reading all your thoughts on it.

What have you included in your house manual?

Warm regards 🌻,

[Pascale653]

Hi @Elisa

The house manual is mostly a practical guide for guests: it has general and detailed information on keys, locks and doors, how to get the gas stove working, the micro-wave, how to use the washing machine and where to find various useful bits and pieces.  This manual is a constant work in progress where I can add more details, give more information about the area, designing the manual to make it look visually interesting, and leaving room for guests to make comments. 

Cheers

[Elisa]

Hi @Pascale653 😊, 

thank you for letting me know!

This is so great for your guests. 😍
Do you have it in multiple languages or just English?

Warm regards 🌻,

[Pascale653]

Hi @Elisa

No worries.  House manual is only in English.  I would consider translating it if I thought it was a need or requested, and it would be mostly into Korean, Chinese, Indian and French, but I don't believe many guests read it because most of them are here for short stays and, so far, I think they prefer to ask questions face to face since I live in the apartment.  As always, this could change.

🙂

[Elisa]

Hi @Pascale653 😊, 

Thank you for letting me know!

This is a really interesting approach. Please don’t hesitate to let me know if there are any changes in the future.

Warm regards 🌻,

[Pascale653]

Hi @Elisa,

You're welcome.   Will do.  Thank you!!

Best Wishes🙂

Pascale

[Pravesh0]

Greetings Fellow AirBnB Hosts,

Hope that you all are enjoying hosting Guests from all walks of Life through AirBnB, like we at The Big Small House, Kolkata have been doing for the past 8 Years & counting.

It gives us immense joy to be "AirBnB SuperHosts" with a Host rating of "4.96 Stars" for "8 Years" now & also have both our Listings as "Golden Guest Favorites (Top 1%)".

We usually shoot the following welcome message once we have received the Guest's booking confirmation through AirBnB:

"

Greetings Mr/Ms "X" Ji,

We, at The Big Small House are glad to have received your booking for 4 Guests through AirBnB.

We are delighted to be hosting you all soon at our Home and sincerely hope that you feel at Home 🏠 away from Home 🏡 at our Private 2-BHK Apartment 🙏

Check In: 29th May, 2025 (Anytime after 2 PM)

Check Out: 1st June, 2025 (Anytime before 10 AM)

Nights: 3

Total Guests allowed to enter the apartment/building anytime during the course of stay: 4

We urge you to please go through the House Rules, if you have not, already.

Please note that any extra guests entering the Apartment anytime during the course of stay apart from the confirmed 4 Guests, shall be charged extra "Y" Per Guest Per Day as per the Policy mentioned on AirBnB. We would be glad to provide extra mattress, beddings and towels for the same accordingly.

Anytime before Check In, kindly share the ID Card Copies (Front & Back) of all 4 Guests that shall be entering the Apartment during the course of the booking.

I am shortly sharing all details with regard to Check In for your comfort & ease of access.

If there would be anything that I could help you with, please let me know.
I am always just a text or a call away.

Always Happy To Help 😇🙏

Warm Regards
Pravesh Kothari
The Big Small House
"

This message is followed by sharing our "Home Address with the Google Maps Link", "WiFi Details", "Contact Details of our Caretaker", etc.

Hope this helps!
Warm Regards & Happy Hosting
Pravesh Kothari
The Big Small House

[Elisa]

Hi @Pravesh0 😊, 

Thank you for participating here!

This message is so inspiring. 😍 Was it something you used from the start, or did it evolve with experience?

How do your guests usually react?

Warm regards 🌻,