One of my homes gets consistently downgraded for cleaningness. It is old. The hardwood floors are extremely worn, cabinets are patched up, there are really old odd sized air registers (can not be replaced). There are many layers of paint and some have dirt specs stuck in the paint. It is scrubbed clean every time. All furniture and bedding is brand new. Anything I could do (stair treads, , wall decals etc) has been done. Now I just need perspective of the guests and see old as old not as dirty. I am thinking of sending this message to every guest prior to arrival:
I am looking forward to hosting your group. One note about the house: it is a traditional older Wicker Park home. I hope staying here will contribute to your authentic experience of Chicago. I have put a lot of time and effort into making it sparkling clean. Every corner has been scrubbed, every linen washed. It still remains to be an older home with worn out hardwood floors, multiple layers of paint and squeaky stairs.
I kindly ask that you consider these factors when judging the cleaningness of the home. If you find that the actual quality of cleaning has been compromised – please contact me immediately so it can be remedied. My goal to offer an all around five star service.