What happens when Airbnb support won’t assist despite false ads and completely unhygienic accomodations

[Lina6924]

Hi what can I do when the Airbnb support people don’t ask you to take more photos when you are there and wait to you have left before they ask for photos. The ad is completely incorrect, other guests have articulated this in the hosts review as well. But Airbnb won’t admit the host is the issue. I mean there was hair everywhere on all the bedsheets and I took a photo of that, mould on the walls, and bugs in the rooms but that doesn’t qualify for a full refund?? And the ad is completely incorrect from the space. 

im being told that there is no escalation point?? 

[Helen3]

Sorry to hear about your experience @Lina6924 

i am wondering why if you saw previous negative reviews about the property you decided to book?

if you followed the process on your booking confirmation and raised concerns with the host first and the host didn't respond or couldn't address then you can ask airbnb to intervene. What did the host say when you raised these issues with them? 

obviously you can't ask for a full refund once you've stayed for the duration

as you have photographic evidence and presuming you followed the process for raising guest complaints upon providing evidence Airbnb will consider a partial refund.

[Lina6924]

@Helen3 There were only 2 reviews which showed positive reviews of the place however when I checked after about the host, that is when I saw negative reviews of the host doing this before. Seems like maybe they do this often. We raised it with Airbnb immediately however got the run around for the 2 days I booked it for and only when I left did they request more photos. They never once told me they needed better photos or that I needed to leave for a refund. I waited for a response but it always came hours later.