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What is the best way to handle a contentious guest?

Answered!
‎27-01-2020 12:34 PM
Dianne235
Level 1
Fort Lauderdale, FL
‎27-01-2020 12:34 PM

What is the best way to handle a contentious guest?

How to communicate with a difficult guest?

‎27-01-2020 12:34 PM
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1 Best Answer
‎27-01-2020 02:42 PM
Yulianna0
Level 10
Madrid, Spain
‎27-01-2020 02:42 PM

@Dianne235, just do it in writing, using Airbnb messenger. Do not answer phone calls or WhatsApp. Be very clear and polite, but firm. 
And be mentally prepared to get negative review. If the guests behavior is unacceptable, just contact the CS and ask them to relocate him.

 

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‎27-01-2020 02:42 PM
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2 Replies 2
‎27-01-2020 12:44 PM
Luana130
Level 10
State of Bahia, Brazil
‎27-01-2020 12:44 PM

You need to explain the situation...

‎27-01-2020 12:44 PM
‎27-01-2020 02:42 PM
Yulianna0
Level 10
Madrid, Spain
‎27-01-2020 02:42 PM

@Dianne235, just do it in writing, using Airbnb messenger. Do not answer phone calls or WhatsApp. Be very clear and polite, but firm. 
And be mentally prepared to get negative review. If the guests behavior is unacceptable, just contact the CS and ask them to relocate him.

 

‎27-01-2020 02:42 PM
0 Likes

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