Interestingly, today ABB cancelled a five week booking because apparently the guest misunderstood what is ENTIRE GUEST SUITE. My space is large lounge / kitchenette, office / dining room, bedroom, large ensuite bathroom (with laundry shared with me). It has a separate entry.
To justify the cancellation and full refund, the case manager called four rooms a Private Room.
When I was sent an email advising me to review my listing the Entire Guest Suite was described as self contained, had a private entry, but shared walls with the main property. So this is what I chose.
Since when has a four room suite been classified as a Private Room in a shared house? Guests do not share cooking facilities or living areas.
When I rang the SuperHost hotline, the case manager had only Entire House / Apt, or Private Room categories available. I asked her to define ENTIRE GUEST SUITE for me. She said she'd call back. Has not!
A $3000 booking has been conveniently - for them - been cancelled - by erroneously reclassifying my space.