Air BnB's TERRIBLE automated AI reviewer refused to remove a...
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Air BnB's TERRIBLE automated AI reviewer refused to remove a review which is in clear violation of their own review policy. A...
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Hello everyone 😊,
I hope you’re having a great week!
Hosting often looks simple from the outside, just prepare the space and welcome guests. But the real heart of it is in the everyday moments: finding patience in surprises, learning to communicate with kindness, and growing with each experience. Those challenges become the stories that make hosting so rewarding and meaningful.
What’s the biggest challenge you’ve overcome as a host?
I’m looking forward to reading your thoughts!
Warm regards,
Elisa 🌻
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Hi @Elisa,
We've been a host for 4 years but took a year off in 2024 to renovate and expand our cabin. In the process unfortunately we lost our many 5 star reviews because we were given bad advice and told to delist and then relist instead of just blocking out the dates. Now we are starting over and providing 5 star service as we always have in order to gain high reviews. That formula has worked except that in our desperate need to get new high ratings, we accepted a few unrated renters which have turned out to be terrible guests in terms of not respecting our property, breaking house rules, damaging many things, declining to pay for damage, and sneaking in many more guests than were authorized, causing more cost and unnecessary wear and tear. Because we complained about them to Aibnb, they gave us 1 star reviews. Trying to get Airbnb to advocate for us has not been easy. As mentioned, we are a former guest favorite 5 star property, and now are getting penalized for terrible tenants who retaliate when we try to defend our property. There needs to be more advocacy and background checks on new Airbnb tenants.
Yes, that's why I have a lot of friends who don't work with the application that closes the house that leaves Airbnb. I'm thinking of leaving too.
Hi @Country-Bear-Cabin---Bear-Lake0 😊,
Thank you for joining the conversation.
That sounds really tough, especially after all the work you put into the renovation. I can imagine how discouraging it must feel to start over and then deal with guests who don’t respect your space.
You’re clearly doing your best, keep going! You’re always welcome to share your experiences in the community center.
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Thanks
Hi @Abdulaziz37 😊,
thank you for sharing this here!
I can imagine how stressful it must be to deal with failed payments and unexpected damage, especially when you’re doing your best to host responsibly.
This is a great place to find support from fellow hosts in pressing situations like these.
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My biggest challenge as a host is that guest are not screened enough to book in airbnb and that is definitely a security concern on my end as a homeowner. All my long term tenants are criminal background and credit check to make sure they are not a safety issue for myself and my neighbors. A simple ID and a picture of a guest is not enough to make sure we are not getting ourselves into a bigger problem while hosting.
Hi @Carolina1990 😊,
Thank you for your comment here!
The topic you’re bringing up is really interesting, and I totally understand your point.
I suggest sharing your feedback with our expert team through this link 👉 Share your feedback about Airbnb.
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Hi Elisa, I’m new to hosting and my biggest challenge so far is guests not leaving reviews. The other challenge was a guest who pushed boundaries regarding visitors. With the reviews, I put a lot of thought and care into the space to ensure guests have a very comfortable, relaxing, and enjoyable experience, so it’s been very disappointing to that three of my guests so far have not left reviews. With my very first booking, I told them they were my first guests to stay in the space and I would deeply appreciate their review. But they didn’t provide one, even after a couple of reminders. The same for the following bookings, even though one of them didn’t like that I had boundaries around visitors. So, it’s a bit demoralizing and confusing since I have no idea if guests enjoy their stay and have no idea on what to improve if they didn’t like their stay.
Hi @Akilah10 😊,
Thank you for sharing this here!
I understand your disappointment, and I agree that reviews are important.
If I were you, I would ask the community for suggestions from other hosts on how to manage this 👉 What do you want to talk about?
Let me know how it goes!
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Mine is the thought of something going wrong at the last minute, and not been at hand easily to resolve it. An instance is when I was on a 12 hour shift, and the guest called to say that, she got kicked out of her room and she couldn't open the door, so imagine the state that i was,as I couldn't leave my work to come home and rescue the situation, but eventually, I had to call my daughter, who reluctantly left her work to open the door for them.
Panic over, the situation could have been easier if I have a co-host,but as a live in host, it wasn't practicable for me.
So my opinion is to expect any eventualities. At the end of it, i was still given a 5 star review.
Happy hosting all
Hi @Abi010 😊,
Thank you for joining the conversation!
Congratulations on your review, that’s amazing. I also understand the uncomfortable situation you experienced.
Are you considering having a co-host in the future?
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WARNING! FRAUD! I wouldn’t recommend anyone to host through Airbnb. A guest who booked for 4 checked in with 11 persons. After sleeping two nights and having an authorized party, the guests somehow yanked the dishwasher and broke the water supply hose leading to water flooding excessively into the basement and collapsed the ceiling.
Airbnb stated the reimbursement for the plumbing fee was a courtesy and the repairs do not quality since the ceiling collapsed 3 hours after the guests checked out.
We had a month long booking by a couple waiting to close on their new home. Nearly every day prior to check in, she would message me wanting more info, such as a complete inventory of kitchen utensils, bike paths, etc. All harmless, but so many!
They arrived with 3 cars and wanted to put 1 under cover, so trying to be accommodating, we remove one of our cars from the carport and let her park there, but it was a surprise to see 3 cars for 2 people. After checking in, they still wanted info every day about the town. More work, but still harmless. But then things turned weird. We live upstairs and rent the entire downstairs, as it is an independent apartment. Well, they kept asking about our schedules, and we'd answer vaguely, not wanting them in our business.
One day, I left the house for an errand. My hubby stayed home and was exercising on his indoor bike which has a view of our driveway and host yard (guest yard is on the opposite side of the house). Soon after I left, the man of the couple starts walking around the host yard, inspecting the propane tank, the house siding, the roof (all new), and starts going through our stuff in our open carport. Then the woman shows up with something in her hands and goes to the carport to clean her car.
I return and she greets me in the driveway asking where my husband was. I said he should be around, and she had an odd look on her face. I dont know how they knew I left, but they did. There apartment faces the waterfront, not the driveway, but they apparently assumed both of us were gone that day.
We started getting concerned after discussing the incident and rarely left the house until after they checked out.
Upon check out, they said they lost our door keys (or did they?). A huge black stain was in our white laundry sink that i can't remove, and the most concerning thing is that they broke into our storage closet where I keep extra supplies and our towels were missing. My hubby then realized that she had used the towels to clean her car, that's what she was carrying that day they thought both of us were gone We went to our driveway security camera footage and confirmed it. All in all, creepy, but not horrible. We didnt leave feedback as we are afraid of retaliation. But we had to change all of our locks, which was pricy, and still have a sink that needs to be replaced.
@Elisa My biggest challenge is dealing with different guests who have different wills and wants.Some call in the middle of the night for different quarries ,while others have more demands and expectations.Since we are in hospitality field then one has to really be careful on how to handle different problems with different attitudes and be calm in sorting out their issues
Hi @Anna17882 😊,
Thank you for sharing this here!
I totally get your point.
Calls in the middle of the night can be tough, do you always answer them?
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