What would you do? No hot water...

[Cerian3]

Hi, our first guests have stayed this long weekend, and unfortunately on their second night (last night), the hot water stopped working. My husband drove up there first thing this morning - Sunday - (an hour 15), and we were lucky enough to get an emergency electrician to come out. The element was blown, and it was fixed at a cost of $350 to us. I offered the guests an extra fee night, or if they couldn't stay, a full day late check out (usually 11am); they can't do either. Would you now offer a partial refund? Or a discount for another stay? Or leave it as is? They were very nice about it. Just absolutely rotten timing. Thanks!

[Sophia]

Hey @Cerian3 , I hope you're well 😊. I was wondering what did you do at the end? Which option did you go for?

Best wishes,
Sophia

[Mike-And-Jane0]

@Cerian3 If they are chilled about it then leave it.