Which features do you actively use for managing guest messages?

[Elisa]

Hello everyone 😊,

I hope you’re having a great week!

Managing guest messages efficiently is key to a smooth hosting experience. Many hosts rely on tools that help them respond quickly, stay organized, and maintain a consistent tone across conversations. Features like saved replies, automated messaging, and message scheduling can significantly reduce response time while ensuring guests always receive clear and helpful information. 

Which features do you actively use for managing guest messages?

I’m looking forward to reading your thoughts!

Warm regards,
Elisa 🌻

[Andrea6232]

Buongiorno @Elisa ,

I use the first 3 features available in the Airbnb chat, see screenshot above, i.e.

a) quick reply

b) scheduled quick replies

c) photo or video

Andrea

[Elisa]

Ciao @Andrea6232 😊, 

Thank you for commenting here! 

How long have you been using these features? Do you like them?

[Andrea6232]

@Elisa ever since they became available, and it seems to me that they've been working pretty well lately

[Malyun0]

I mostly use saved replies / quick messages for check-in details, Wi-Fi, house rules, and checkout instructions. It helps me reply faster and stay consistent with guests.

I also like having all guest communication in one place because it makes hosting much easier and more organized.

[Elisa]

Hi @Malyun0 😊, 

Thank you for sharing this!

What are your check-out instructions? Are they included in your listing?

[Pervez3]

Keep it simple, think like a guest and respond accordingly. React the way you would expect a reaction and use KISS (Keep It simple and Short) 😁

[Elisa]

Hi @Pervez3 😊, 

You’re right!

How do you keep it simple for your guests? Any good practices to share with other hosts?

[Patrick2694]

I use guesty because AirBnB itself is generally unusable

[Elisa]

Hi @Patrick2694 ‌😊‌, 

What is Guesty?

Would you like to share more about this?

[Maygan6]

“I use Hospitable for guest messaging and automation. It helps me manage communication, scheduling, and ensure guests get consistent check-in info while the owner stays in control of the listing.” I also like using Airbnb app

[Elisa]

Hi @Maygan6 😊, 

Thank you for sharing this here!

I had no idea about Hospitable, it’s so interesting. How did you discover it?

[Maygan6]

I have no idea, the host I assist already had it. 

[Elisa]

Hi @Maygan6 😊, 

Thank you for letting me know!

I hope everything is going well on your end.

[Paola2767]

Buonasera Elisa, 

la ringrazio per avermi coinvolto in questa chat.

Scrivo dall'Italia

Io preferisco rispondere di persona alle richieste degli ospiti.

___

Good evening, Elisa,

Thank you for including me in this chat.

I’m writing from Italy.

I prefer to respond to guests’ requests in person.

[Google translation added by OCM]