Why am I unable to cancel an upcoming reservation as the booking manager anymore?

[Francina7]

I made a reservation for a traveling nurse who has essentially ghosted her recruiter and account manager and made it clear that she will not be working the assignment. She will not respond to any of our calls or texts. I'm now trying to cancel the reservation and I'm being rerouted to another page that has nothing to do with cancellations. When I call Airbnb I'm given the runaround. Can someone please explain what is happening? Why is it that I am able to use a company card to make reservations for employees but I'm not able to alter that reservation after it's booked when I have been able to do so in the past? 

[Paula]

Hello @Francina7, welcome to the Airbnb Community Center!

Have you had a chance to contact the support team for their advice? What have they said?

Please keep us posted.

[Francina7 · Accepted solution]

Hi @Paula, 

After being on the phone for a while and messaging a few folks in the chat bubble I did finally get help canceling the reservation however it was never explained to me why I had lost the ability to do so on my end. It makes me hesitant to book in the future since we have no control over the reservations we book on behalf of external employees.

[Paula]

Thank you for the update, @Francina7. Here is the feedback form where you can share your comments directly with Airbnb.