@Maria20330
Hi Maria, sorry about the slow response but, we live in a global community, when you play, we sleep!
CX is Airbnb's way of describing 'Support' ......CX stands for Customer Experience!
Firstly many US hosts are saying they are experiencing a radical fall in reservation activity over this current winter season. Being in a beach location could be having an effect on your current lack of bookings.
But lets look at alternatives.
I just did a listing search of the Myrtle Beach area and your listing is not coming up in the first 15 search pages which means you are essentially not visible to the public at present.
Have you 'snoozed' your listing inadvertently or, had it suspended by Airbnb for some reason?
If you are sure your settings are correct and you have not offended Airbnb in some way I would firstly make a few alterations to your listing....
* Add or change a photo or two.
* Change your listing description or add a house rule or amenity.
* Put the price up a couple of dollars for a week, then put it down again.
* Get a friend or two to send you an enquiry, it doesn't commit them to anything, just respond with an answer and after 24 hours the enquiry drops off the system.
Maria, the algorithm that governs search placement responds to....Activity, and the more activity that you can generate on your listing the more visible you will become.
If you wish to speak to someone in Airbnb about this you can contact customer support and the phone numbers for the USA are
+1-415-800-5959 or +1-855-424-7262 (toll free)
I hope you can get your business going again Maria, in your short career you have got off to a good start with a straight 5* rating....good on you.
All the best.
Cheers......Rob