Why do I suddenly have no bookings?

Answered!
Marie70
Level 1
Singapore

Why do I suddenly have no bookings?

Hi! 

When we first put up our listing on Airbnb, there were a number of enquiries coming in everyday. But since the last 3-4 days, there's a sudden halt in enquiries.

 

I wonder if anyone encountered the same issue recently? Is it something wrong with my listing? 

Some enlightenment from other Hosts/Airbnb would be of great help!

 

Thank you  😊 

Top Answer
Robin4
Top Contributor
Mount Barker, Australia

@Denise710 @Marie70 @Helen19 @Helen427 

 

Girls, I am now of the opinion this is a glitch in the system and the reason it has not been fixed is because it is smasmodic, it is random and they can't track down where the error is! I don't know this but I suspect it!

 

I consistently average 10-12 reservations a month, have been doing so for the past 18 months. Even when my total views for the month were down to 320-360 I would still get at least 10 bookings. 

From the last week in March this year, through all of April and into May (Over 5 weeks)  I did not get one new booking....well that is not strictly true I did get 3 bookings as a result of pre-approvals I gave back in February. Apart from that absolutely nothing! At one stage my views page showed 1 new booking for past 30 days

I got onto CX and asked them to check on the status of my listing.....were they seeing something that I was not...or had my account been subject to internal treatment by Airbnb. She assured me all was good with my account and gave me a lot of stats....some that I was not even aware of and she said it must be just seasonal!

Within a day of making that call, all of a sudden the reservations are coming again. I have had 16 Airbnb bookings and 4 Stayz bookings in the past 30 days........

monthly bookings.png

 

Now at that point, my reaction was CX probably did a bit of resetting and got the booking ship upright again.

 

But I did have an interesting enquiry though. The guest said he had tried 3 or 4 times to book my listing in that drought period and he could not get past the check-out page. As soon as he tried to submitt for payment, the site said  booking failed, try again later. They waited for a couple of weeks and were about to go somewhere elsewhere and thought they would give the booking of my place one last try and, it went through! It was accepted. I asked him if there had been an issue with his payment method and he assured me there was nothing wrong on his end, it seemed to be an Airbnb problem!

 

Now fortunately this has not cost me anything, I had plenty of upcoming bookings anyway but I have heard of some hosts here who are being devistated by a sudden lack of business so I suggest keep on badgering CX. The more we get on their backs the more likely we are to try and hget to the bottom of this....what ever it is!

 

Cheers.....Rob

 

 

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218 Replies 218

Hi Dede,

 

While you're checking everyone else's profile...could I ask you to take a look at ours, please?  We've experienced the same problem. Lot's of enquires at the beginning, however, now we are only getting about 1-2 bookings per month through Airbnb!

 

Many thanks in advance 🙂

 

Hi 
All of a sudden I don’t have any bookings. Would appreciate your feedback on how to move forward Check out this amazing House on Airbnb: A cosy *Double Room* 15 mins to Central London, sleeps 1

thanks, Ruth 

Hi, you seems to be so knowledgeable about Airbnb listings 🙂 would you mind taking a look at mine ? I’ve received so many reservations the first 2 weeks … and now nothing !! I would really appreciate it ! Thank you ! 

Hi Dede

 

We don't get a lot of bookings and wondered if you would mind giving us some pointers? We only get 1 or 2 guests a month if that. My daughter-in-law is practically booked every night and we live in the same city.

Thanks so much.

Tammy

 

Hi Tammy -

I haven't seen your listing, however, perhaps location has something to do with this issue.  Is your daughter-in-law's listing closer to downtown, the airport?

Since more folks are hosting,  (lots of competition in Seattle) I change my title and price about 1x per month. The Airbnb website thinks it's a new listing and I get more visibility.  You could try this strategy.  Hope this is helpful.

Helen

Afiqah0
Level 2
Kuala Lumpur, Malaysia

Hi @Dede0, I know this post is old but I just happened to stumble upon it! Would you be so kind to review my listing page please? I have been operating for one month plus now, and used to get inquiries on a daily basis. For some reason, I experience less inquiries for the past week. I really appreciate your tips and tricks on how to improve! Thank you so much! 🙂

 

Erkan97
Level 2
London, United Kingdom

Hi Dede is nice nick name can you check also my page to understand whats hoing on because i have no booking anymore 

Hi I am having the same issue. Normally, we have bookings all summer long and this year, we have zero. I reached out to Airbnb and they said there are no issues with my listing, however, when I do my own search, it really doesn’t come up unless you zoom way in on the map. I have heard that they promote newer listings over old ones. I did recently try and make some updates to see if that would bump me to the top, but I’m not seeing anything as a result. Can you take a look at mine and see if you are seeing any issues?

Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hello @Lisa10408

 

I've noticed your comment here and I think your ask for support might get a bit lost in the pages on this thread.  

I suggest that you create a 'Critique my listing' thread by following the steps below: 

  • Start a conversation to create a topic 👈
  • Name your topic “Critique my listing - (your name and where you’re from)” for example “Critique my listing - Quincy in London, UK”.
  • Include your favourite listing picture in the post. This makes the topic stand out more, gives viewers a sense of the type of listing you offer and means your Community Management team can more easily highlight it to the rest of the community.
  • Share something about what your trouble might be at this point in your journey. This might be a lack of bookings, missing house rules, or even your custom URL.
  • Finally, post a link to your listing. 

Hopefully we'll be able to get some of our experienced hosts to pop by and share their support and advice. 

-----

 

Please follow the Community Guidelines

Could you give me some recomendation? I registered my apartment few weeks ago and only 1 guest so far :(((

Among0
Level 1
Orlando, FL

I have been doing this for almost a year...it happens. Bookings come in spurts. It is not about you or your changes. It is about the demand dropped. Have confidence and stay the path. This is not like many other businesses, you can't control many aspects of it...especially demand.

 

When things pick up again, you will be trying to catch your breath!

Kaboo0
Level 2
Pieta, Malta

My bookings have recently gone down . Can you please tell me if anything is wrong

Kaboo0
Level 2
Pieta, Malta

My bookings have suddenly gone down.. Can you please let me know if anything is wrong

Kaboo0
Level 2
Pieta, Malta

Hello...All of a sudden i am not getting any enquiries or bookings...Can someone give me some feedback on this ..thankyou

ZenHomes0
Level 10
Singapore

@Marie70 your listing looks great. Is it new? It could be because when you first listed, Airbnb prioritises your listing in the search but after a month or so the honeymoon period ends. 

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