Why do I suddenly have no bookings?

Answered!
Marie70
Level 1
Singapore

Why do I suddenly have no bookings?

Hi! 

When we first put up our listing on Airbnb, there were a number of enquiries coming in everyday. But since the last 3-4 days, there's a sudden halt in enquiries.

 

I wonder if anyone encountered the same issue recently? Is it something wrong with my listing? 

Some enlightenment from other Hosts/Airbnb would be of great help!

 

Thank you  😊 

Top Answer
Robin4
Level 10
Mount Barker, Australia

@Denise710 @Marie70 @Helen19 @Helen427 

 

Girls, I am now of the opinion this is a glitch in the system and the reason it has not been fixed is because it is smasmodic, it is random and they can't track down where the error is! I don't know this but I suspect it!

 

I consistently average 10-12 reservations a month, have been doing so for the past 18 months. Even when my total views for the month were down to 320-360 I would still get at least 10 bookings. 

From the last week in March this year, through all of April and into May (Over 5 weeks)  I did not get one new booking....well that is not strictly true I did get 3 bookings as a result of pre-approvals I gave back in February. Apart from that absolutely nothing! At one stage my views page showed 1 new booking for past 30 days

I got onto CX and asked them to check on the status of my listing.....were they seeing something that I was not...or had my account been subject to internal treatment by Airbnb. She assured me all was good with my account and gave me a lot of stats....some that I was not even aware of and she said it must be just seasonal!

Within a day of making that call, all of a sudden the reservations are coming again. I have had 16 Airbnb bookings and 4 Stayz bookings in the past 30 days........

monthly bookings.png

 

Now at that point, my reaction was CX probably did a bit of resetting and got the booking ship upright again.

 

But I did have an interesting enquiry though. The guest said he had tried 3 or 4 times to book my listing in that drought period and he could not get past the check-out page. As soon as he tried to submitt for payment, the site said  booking failed, try again later. They waited for a couple of weeks and were about to go somewhere elsewhere and thought they would give the booking of my place one last try and, it went through! It was accepted. I asked him if there had been an issue with his payment method and he assured me there was nothing wrong on his end, it seemed to be an Airbnb problem!

 

Now fortunately this has not cost me anything, I had plenty of upcoming bookings anyway but I have heard of some hosts here who are being devistated by a sudden lack of business so I suggest keep on badgering CX. The more we get on their backs the more likely we are to try and hget to the bottom of this....what ever it is!

 

Cheers.....Rob

 

 

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218 Replies 218

@Patricia-and-Daniela0, if I remember correctly, I believe the guest can give you 5 stars and also write a private note if there was an issue which the public won't see. Check the help section on the site for what is visible to the public.

I would encourage your guests to write a review, hopefully with 5-stars. This will look favorable to future guests.

Alarico1
Level 2
Milan, Italy

To be honest I have the same issue.

It's been 2 weeks I'm not getting any booking. I have to admit I'm fully booked until the end of the month and 50% in April, but it would be nice to get some new inquiries.

I really do not know what to do! I lowered the price and I offer discounts too.

I check the statistic and my listing has a really low number of views.

Last month all the sudden I got all the booking in a period of 5 days and in Feb it was the same.

Any suggestion to improve the number of reservations?

Rebecca181
Level 10
Florence, OR

@Patricia-and-Daniela0 You have already gotten some great advice here from other hosts. Let me just add that I have stayed nearly 100% booked with mostly Airbnb guests since opening last May by accepting one night stays during the 'off' season (I live in a beach vacation area on the Oregon Coast). I only raise it to a 2 or 3 night minimum in June through August - the peak of the high season. Getting the place clean and ready for the next guest takes much less time than when I first started because I have systems in place. It is something to consider.

 

As others have already mentioned, a 5 night minimum stay is not reflective of the typical Airbnb guest. A typical Airbnb guest stay is 1 - 3 nights. Longer stays happen, but not as often. To me, a 4 night stay is a 'long' stay. The only one week stays I have had have not been through ABB. However, I prefer hosting ABB guests, and it is worth the extra work to clean more often (I do also charge a modest cleaning fee - this also will add to your earnings and helps pay for cleaning supplies, etc). Also, the typical ABB guest reserves 1 - 4 weeks in advance. I have had quite a few guests book months in advance, but most book just a few weeks ahead of time. 

 

Hopefully this information will also help you to succeed. Best of luck!

Patricia-and-Daniela0
Level 2
Mexico City, Mexico

@Rebecca181 Yes, I appreciate it,  your information will definitely help me as well!

Good to know, I had no idea most airbnb guests are short term guests as I have only gotten inquiries for 2 weeks so far and the ones I ended up renting to stayed for 39 days.

I changed the settings to min 1 night /max 15 nights.

Actually I don't mind the cleaning as the apartment is upstairs from where I live and I guess the less time they stay the less dirty they can leave my place anyways, hopefully lol.

Thank you!

@Patricia-and-Daniela0, I agree @Patricia-and-Daniela0 regarding minimum nights. We have a 2-night min. We opened last year and 90% of our reservations were for 2 nights. We also discovered that the AirBnB guest was reserving only 1 week out or sometimes even less. On the other hand the Booking guest reserves much further out but they tend to cancel much more. 

Ben353
Level 2
Australia

Hi Folks, Could you kindly check my profile? 

 

To be honest I have the same issue.

It's been 2 weeks I'm not getting any booking. 

I really do not know what to do! I lowered the price and I offer discounts too.

I check the statistic and my listing has a really low number of views.

Last month all the sudden I got all the booking for a period of 5 days and in Feb it was the same.

Any suggestion to improve the number of reservations?

 

I would extremely appreciate it! 

Ben- your place has a 90 day minimum stay? Its almost impossible to get anyone suitable via airbnb as most people are looking for a short stay place

 

Anna421
Level 2
Victoria, Australia

Hi can someone please have a look at my apartment? My bookings have suddenly dropped off too and I need to get some ASAP! I went from being booked 6 months ahead of time and now I only have one more booking, it isn't even booked for Easter.... tanks

Maii1
Level 2
Thailand

HI , I'm quite new on Airbnb . 
I have the same problem that somehow I dont get any booking for almost 2 months . I wonder if anything wrong with my listing ? any advice would be much appreciated . 

 

Maii

Pam165
Level 2
California, United States

Help! Slowing down when I was expecting to speed up. 

Allyson20
Level 2
Atlanta, GA

Hello,

i posted my Airbnb last Friday and immediately received 5 bookings. I have not received any bookings since. Any feedback would be greatly appreciated 

Louise318
Level 2
Westward Ho!, United Kingdom

Hello. I’m really new to this and you all seem like such experts, I was wondering if you could spare 5 minutes for some advice please? 

I have had my house listed for 5 weeks, and had over 200 views, but only one booking. We are only available for the 6 weeks summer kids holidays. But  2 other identical houses in our row are renting for £1000 a week more! 

If anyone could critique my listing I’d really appreciate it. Thankyou in advance 🙂 

I have been having the same problem. I have two properties listed and over 85% booking for both but suddenly less than 30% for the last 2 months. Bookings have come to a screeching halt. Please take a look at my listings and advise any thing that you think may be contributing. Thanks!

Hi Bev and Janice exactly the same for us. Did you manage to find out?

Marija26
Level 2
Hvar, Croatia

Hello!

Lately I've had no new bookings or inquiries, searching for an answer I found this thread.
Also, I've tried looking for one of my listings on dates I know are available and couldn't find it!
If someone could take a look at my listings, that would be greatly appreciated!
Thanks!
Marija

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