Why do I suddenly have no bookings?

[Marie70]

Hi! 

When we first put up our listing on Airbnb, there were a number of enquiries coming in everyday. But since the last 3-4 days, there's a sudden halt in enquiries.

I wonder if anyone encountered the same issue recently? Is it something wrong with my listing? 

Some enlightenment from other Hosts/Airbnb would be of great help!

Thank you  😊 

[Maria20330]

Hi @Robin4  same has happened to me.. what is CX and how do I contact them?

[Robin4]

@Maria20330 

Hi Maria, sorry about the slow response but, we live in a global community, when you play, we sleep!

CX is Airbnb's way of describing 'Support' ......CX stands for Customer Experience!

Firstly many US hosts are saying they are experiencing a radical fall in reservation activity over this current winter season. Being in a beach location could be having an effect on your current lack of bookings.

But lets look at alternatives.

I just did a listing search of the Myrtle Beach area and your listing is not coming up in the first 15  search pages which means you are essentially not visible to the public at present.

Have you 'snoozed' your listing inadvertently or, had it suspended by Airbnb for some reason?

If you are sure your settings are correct and you have not offended Airbnb in some way I would firstly make a few alterations to your listing....

* Add or change a photo or two.

* Change your listing description or add a house rule or amenity.

* Put the price up a couple of dollars for a week, then put it down again.

* Get a friend or two to send you an enquiry, it doesn't commit them to anything, just respond with an answer and after 24 hours the enquiry drops off the system.

Maria, the algorithm that governs search placement responds to....Activity, and the more activity that you can generate on your listing the more visible you will become.

If you wish to speak to someone in Airbnb about this you can contact customer support and the phone numbers for the USA are

+1-415-800-5959  or +1-855-424-7262  (toll free)

I hope you can get your business going again Maria, in your short career you have got off to a good start with a straight 5* rating....good on you.

All the best.

Cheers......Rob

[Carolyn-Shakti0]

Hi Rob,

Can you tell me what CX stands for

I've been a host for 14 years, and a superhost at that

bookings in past 6 months almost zero

when I spoke with an Airbnb person to ask what was going on, was this a common trend

they were totally unhelpful

and I am devastated

thanks

Carolyn

[Helen427]

@Robin4 @Marie70 @Denise710 @Helen19 

Yes it is a Technical glitch.

I've been on to Customer services the last 2 months.

Rang them again @Robin4  tonight & got a newbie on the phone, I had to guide him through a few things & he had no idea that CC is part of ABB.

@Lizzie @Stephanie@Quincy

Any updates on these issues please?

Thanks in advance

[Roland510]

What did you tell him to have the bug fixed? I curranty manage bookings for someone ells and there planning on firing me and switching just normal rentals.  

[Karen1027]

Hi hi

I am still struggling. I'm not even getting a response from Airbnb for my messages of help sent to them . My bookings and enquiries have suddenly dried up.

[Karen1027]

We are experiencing the same problem and airbnb not responding to our messages

[Denise710]

I don't know what CC is, or stands for. Still no requests to book. They apparently

cleared my "cache", yet no inquiries at this time. Need to try to rethink my options.

Airbnb doesn't seem to want to help. Lots of others are getting into the "short

term" stay marketplace, ie Marriott.  Maybe the competition has an influence. I have a great

place in a much desired area and nothing. 

[Alice595]

@Denise710  I saw that all your dates are blocked. Not sure if they are booked or they are manually blocked.

[Denise710]

Alice: They are manually blocked. I had someone come by and offer a nice monthly rate for 6 plus months. The day to day short term was wearing me out somewhat. Airbnb has some things to work on. Glad for a break.

I had lots of interest for longer term. This woman heard about me from someone in the neighborhood. She is renovating her home and wants to be close. Everyone is getting into

short term and this leaves an opening for longer term. Remember George in Seinfeld?

Do the opposite? DK

[Elina53]

Hey Dede:))) Would you kindly check on my listing? I am new to this:) Need some advise:)

[Irene639]

Dear @Dede0  i haven't had any inquiries/ reservation since mid November. We opened last week of july. 2019 Can you please take a look at my listing. Elegantly Beautiful Family Home. Any advice is appreciated!  Thank you!

[Tamela4]

I am experiencing the same thing. Last December we were booked every weekend. I’ve even lowered the price substantially. I have 5star rating, Airbnb Plus and Super Host status with great reviews! What is the deal?