So I have just had two guest's stay and to my mistake they person making the booking was booking on behalf of the guests
So the AirBNB account owner is the wife and the guest staying was her husband and a colleague.
She had good reviews and yes it was a mistake to let a 3rd party booking take place.
When I came home to the property late last night I found the top floor window wide open.
So they had checked out and not even mentioned that they had a issue with the window! ( i sprayed some WD40 on it to loosen it up)
But im shocked they didn't even care to tell me even though my rules ask them to shut all windows and doors
I was shocked and worried that my house had been burgled. This area has it's issues and opportunists are always on the look out to steal something. They could of easily of placed a ladder up against the window and stole many valuable items.
This is a big lesson learnt and I won't ever do third party bookings again.
The problem now is that she has left a review and I know it won't be positive even though I have done nothing wrong!
I think AirBNB review system is flawed as it's impossible to leave negative reviews without the guest retaliating so many hosts and guests don't leave negative reviews and you end up with fake platform.
Not sure what to do in this situation ?