Worst Experience Ever with VACASA (Please see photos)

[Louise-And-Jonathan0]

We recently rented a A-frame cabin located in Carnelian Bay, from the host Vacasa. Unfortunately we did not enjoy our stay as much as we would have wanted. The cabin was not clean to anyones standards, there were household hazards for dogs. We would like to share our experience (safety and health concerns) with you all since we are not able to add any photo on our review.

1. bed sheets were wrinkly with hair in between the sheets,
2. there was left over used bake ware in the oven when we wanted to use it,
3. tons of large ball of dust/hair was scattered throughout the house,
4. living room carpet was filled with hair NO vacuuming was done on this rug,
5. broken glass was found in the kitchen floor by our puppy
   (what would have happened if i stepped on it and cut my foot open? or our dogs ate some broken glass?),
6. spider webs left to hang around the drapes upstairs and all over the bedroom,
7. dirty appliances was placed back into the kitchen cabinets,
8. refrigerator was not wiped down the shelfs inside was really filthy, dried veggie, crumbs etc,
9. fireplace was filthy and full was not cleaned/emptied,
10. part of the railing for the downstairs was broken and dangling,
11. crumbs was found in between the bed in the loft,
12. blankets are so thin they should have been changed out for the colder season,
13. stains on multiple carpets around the house,
14. the water from the fridge was not dispensing,
15. few old/junk electronics just lying by the outside of the Airbnb.
    
    

We ended up vacuuming the living room carpet and the whole dust bin filled up, we spent most of the time cleaning the items that we would use or cleaning the space the we would occupy with our time at the cabin. They advertise this cabin as dog friendly, which was the opposite. The cabin should not have been ready for a hand over to the next guest in this condition. Bedding should have been changed to accommodate the cooler weather, we found ourselves blasting the heat at night due to the lack or bedsheets available, we had to wear our sweaters to go to bed.

It's a total of $1150 for our stay from Sat late afternoon to Monday early morning (including $295 cleaning fee, $129 service etc). Did the cleaning crew even do the cleaning with the 6 hour window with the late check in 4pm and early check out 10am? This is the worst airbnb experience we have ever had, it's absolutely an uncomfortable stay.

Chips by the bed (Loft)

Stain on stinky kitchen runner

Greasy fridge with crumbs

Dust & hair from living room rug

Hair between bedsheets

Dust & hair ball

More dust & hair ball

More and more dust & hair ball

Used bakeware left in greasy oven

Shattered glasses sitting on kitchen floor

Broken railing

Filthy fireplace

Dirty kitchen appliances

[Sarina46]

Reviews appear instantly when both parties submit them. If one side does not review the other, it takes 14 days for the review to post. This is all explained on the Airbnb website and app.

[Craig912]

Urgent.  AirBnb  bookings under AirBnb website NEED TO FOLLOW Airbnb TOS.  

If their Rules contradict with AirBnb rules, AirBnb rules supersede. This is not known to anybody only people like me who are dealing with an emotional support animal issue, which has a conflicting policy between the two companies. Vacasa is pretty much anti-ANIMAL, whereas AirBnb allows ESA.  

This is not an oversight is very intentional, and Vacasa is trying to disguise their sneaky policies within an Airbnb listings, which is misrepresentation. I have seen this across many listings in some cases where Vacasa actually sites Airbnb policy and then actually “the opposite. How are people supposed to figure this out?

Everybody should be aware of this and contact AirBnb support if you have an issue., since Vacasa has thousands of listings on Airbnb.

[Vanessa2397]

Upon arriving at our 4 pm scheduled check-in the maids  were still  cleaning the rental property. Finishing mopping, vacuuming, & a few miscellaneous things. There were still wet towels on top of the washer with a load finishing in the dryer. The bedroom located on the first floor with the bunkbeds was furnished with a leather pullout that was broken beyond repair & a hazard. Maintenance came out a few hours after check-in to confirm this item cannot be fixed or moved. We asked he then come back after our stay so we can continue to enjoy our family vacation as planned.

Everything was stocked extremely well & the house was rather tidy. The pool could have been unkept a bit more. During our first night we noticed a few of the children complaining about bites & chalked it up to possible mosquitoes, since they spent majority of the time outside enjoying the pool & other amenities. The morning of packing up, cleaning the rental - Washing all towels & beginning to pulling back the bedding (to make it easier for the maids coming to clean) we noticed BED BUGS. This was terrifying as now everyone is worried about potentially bringing this infestation home. Considering the phenomenal reviews on all the websites, beautiful location & rules, this all came as a huge shock & major disappointment. We have requested a refund & filed a report. Renters please beware & always thoroughly check everything before getting too comfortable as this can happen to anyone.