“Your payment cannot be processed because your account is under review

[Brandon953]

I have been try to book a spot for almost two weeks and I continue getting the same message “payment cannot be processed” I have used multiple card I have used PayPal , I have used Apple Cash, I’ve used PayPal but I get the same error, I even called my bank while simultaneously, attempting the payment and my bank said they don’t see an attempt, it’s clearly a glitch in Airbnb payment processor , but I still haven’t got a straight answer from all the customer agents I spoke , I was to make two bookings before but now when I need one I can’t 

[Kaustubh4]

Hi, I am facing the same issue, It says Your payment cannot be processed because your account is currently under review. Please try again later. I need to book the place urgently. Thanks

[Lorina14]

@Kaustubh4 

Did you ever get any support with this? @Rebecca @Paula could you follow up please? I think you need to keep a close eye on this thread as people respond but don’t do the @name to tag/flag it to the community managers attention.

[Hannah1385]

Hi there! I have also been experiencing this same issue for the last week while trying to book some experiences. I'm also unable to make any changes to existing reservations. The issue occurs on both the app and the browser.  Randomly, I would have success booking one reservation, and then when I try to book another one, I get the "payment cannot be processed" error.

I'd appreciate any support on this matter please and thank you!

[Lorina14]

@Hannah1385 

Did you ever get any support with this? @Rebecca @Paula could you follow up please? I think you need to keep a close eye on this thread as people respond but don’t do the @name to tag/flag it to the community managers attention.

[Hannah1385]

Hi @Lorina14 ! I did contact support a few times for a couple weeks about this. I was eventually able to book the experiences I wanted through trial and error. That said I can't confirm whether or not the issue has been resolved since.

[Rachel2971]

this is the THIRD TIME ive dealt with this EXACT same issue to the point i never want to use air bnb ever again after this trip. every time i call i get the run around saying nothing is wrong with my account and its actually not under review... ok then why do i keep getting this message and cant book ANYTHING. THEN someone finally escalates it to an engineer who does something to fix it which allows me to book ONE MORE THING and then i get the message AGAIN after that and cant book anything else and its driving me insane

[Lorina14]

@Rachel2971 

Did you ever get any support with this? @Rebecca @Paula could you follow up please? I think you need to keep a close eye on this thread as people respond but don’t do the @name to tag/flag it to the community managers attention.

[Paula]

Thanks for the tag @Lorina14,

I’m sorry about this situation, @Rachel2971. Since you’ve already been in touch with the support team, there isn’t much more we can do. However, we have sent a follow-up message and hope they contact you soon.

[Daniel13295]

I have the same issue too. Customer support kept on blaming my bank and payment methods. I used different credit cards from all major banks as well as Google Pay and Paypal. The issue is obviously on the Airbnb side since these other users have replicated the issue. Our accounts are being flagged for booking multiple experiences in a short timeframe. Been doing a back-and-forth with support for the last two days. Will have to take my business elsewhere since my trip is coming soon.

[Dennis1038]

Hi, I am also experiencing the same. Kindly help. 

[Rebecca]

Hi @Dennis1038 👋

The Community Team is dedicated to supporting hosts in a different capacity than customer support. This community forum serves as a platform to facilitate meaningful conversations among hosts, encouraging open discussions about topics that matter to Airbnb hosts. Our goal is to foster a space that is respectful, constructive, and encourages host-to-host interactions.

If you head to this link (https://www.airbnb.ie/help/article/1542) you'll be able to reach the Support Team. 

Hope this helps, 
Rebecca 🌟

[Zheng49]

"Your Payment cannot be processed because your account is UNDER REVIEW"

Under review for what? It's the same sort of vague wording we're used to as a host. For one reason or another it appears to be "suspended" and is likely in the middle of an investigation. By which team though, safety team is a likely suspect, as they seem to suspend both the host and the guest's account when they do their investigation which can last week+. 

I know Airbnb support says that if 2 different hosts report the same issue (ie. house rules being broken), then an investigation would be started. I wonder if this is the result of that? 

More transparency would be nice, for both guests and hosts. 

@Rebecca @Sophia 

[Rebecca]

Hi there @Zheng49 👋

Thanks so much for tagging me into this conversation. The Community Team is dedicated to supporting hosts in a different capacity than customer support. This community forum serves as a platform to facilitate meaningful conversations among hosts, encouraging open discussions about topics that matter to Airbnb hosts. Our goal is to foster a space that is respectful, constructive, and encourages host-to-host interactions.

I just wondered if you are facing these issues, or offering feedback? 

Looking forward to hearing from you. 🦋

[Zheng49]

"I just wondered if you are facing these issues, or offering feedback? "

@Rebecca 

I am offering feedback in this case. 

[Rebecca]

Thank you so much for clarifying @Zheng49 😊 

We're a great team here on the Community Center, and we read every comment that is left. Feedback is always best given directly to Airbnb but we do pick up on things and pass them through to the relevant team if it's necessary.