a complaint done by a client

Susan4355
Level 1
Mackay, Australia

a complaint done by a client

Airbnb stated that they would deal with the problem encountered by a doulbe booking and I expected they would deal with it. However, they did not and hence the double booking was not cancelled therefore now the client has gave me 2x one rating and now I'm subject to being suspended. 

 

1 Reply 1
Jenny
Community Manager
Community Manager
Galashiels, United Kingdom

Hi @Susan4355 

 

I'm so sorry to hear about this.


Did you manage to get this sorted out directly with Airbnb Support or do you still need some help?

 

Jenny

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