account login problem

[Dori1]

Hello dear AirBnb Community,

I am writing on behalf of a friend - who cannot login to her account using her email. which is quite strange.

to clarify - she keeps getting emails from AirBnb with notifications, but cannot login to AirBnB website, and when trying, getting the message of "Invalid email" - and trying to recover using the Forgot my Password option, the reposnse is "No account exists for [...]".

just to clarify - the email we're using is definetly the email she used to login in the past, and it is definetly the same email to which she is getting the current notifications - so it's definetly in the AirBnB system.. 

In addition to your thoughts on this, is there a way to contact the website admin in some way for these type of login issues?

Any ideas?

Thanks!

Dori

[Jane746]

unable to log into my account. frustrated and see that I am not alone.

[Paul755]

Hi 

having problem with Airbnb , it would switch on it keep cut off 

[Lorraine80]

I can't log in to Airbnb... I tried the help centre and they emailed me but said i can't reply to my  email via email but only on Airbnb site...but i can't LOG ON. Don't they get it????

[Lorraine80]

I can't log in either.  wonder what is going on?

[Paul1601]

Neither can i log in what an awful site !

[Evelyne241]

Hi .

I am having exactly the same problem with the login. I have joined Airbnb many years ago and never had a  loggin problem until now, it says the email dosent exist, but its yhe right email as I have used for many years.

Somebody have any idea what happens? Any help?

Thanks

[Lorraine80]

I am having the exact same problem can't log in ...can't respond to my guest....and they can't send me an email to reset password.   This happened a couple of weeks ago for me as well and my guests had difficulty contacting me....There is no quick easy fix from Airbnb.,disgraceful....

[Catherine1188]

I'm having the same problem - I can log in on my desktop but suddenly not on my laptop.  And I use the laptop during lunch hours so as not to miss bookings and enquiries because of the time differences (many enquiries come in overnight so I lose many hours before I even realise its there in the morning).  Soooo frustrating!   Anyone worked this out yet?

[Kathleen365]

Good day, this is The Pile Inn and,we cannot login to the website.Also we cannot get on to provide our banking details for payment.

[Victoria567]

Hi@Dori

I had the same problem yesterday.

Im travelling in Italy just now and I phoned the London number and I was phoned back later.

I got talked through how to resolve my problem and I'm back online with the app

[Diane570]

I am having exactly the same problem ...... what on earth is wrong with this website and why don’t they respond to what appears to be a common problem?

[Quincy]

Hello @Hoda5,

Welcome to the Community Center! 

I could see on a different post that you're looking to contact Airbnb? I was able to find a guide that shows different ways to contact Airbnb. Click >here< to view the guide. 

I hope this helps!

Quincy 

[Paul1601]

Why oh why can it not be simple ,This has been an impossible web site to use ever since i first started with them 6 years ago ???

[Patricia1846]

I seem to be having problems loging into my Airbus

Patricia Townsin, Strawberry Fields

[Lorie17]

I need help. Someone took over my email and facebook account and changed recovery emails and numbers and thats how i logged into airbnb. Now i cannot at all.