advice needed

[John65]

In a nutshell we just had a guest leave who although was tricky and I had a negative feeling about, left us an ok review and 4 stars. Not the normal 5 but not worth losing sleep over. I did go out of my way for this man who nitpicked at little things and was and is just one of those negative people in the world. I replaced cutlery, removed a drive way light that was bothering him and so on. Anyway, his private messages were nasty and uncalled for but again, not public and I just want to move on, not my wife!

He mentioned his feet got dirty on our brand new kitchen floor. (The only way they are getting dirty is by him bringing dirt in). The place was not private so he had to put the blind down. (the granny flat is  just that and is clearly advertised as a shared property even though its completely independent with its own front door) and finally he said he and his partner found the bed uncomfortable. (The bed and mattress is only a few months old and fine as I tested it but he booked as a single person, why are guests staying?) So, as annoying as someone like this is, you can't please all the people all the time and what would contacting him achieve? My wife has not slept well for thinking about it and takes our Superhost title very seriously, and maintains our granny flat beautifully and is taking all very personally. Please advise. Thanks, Johnhelp

[Sarah977 · Accepted solution]

@John65  I understand when someone works hard and tries to please their guests that it can be hard when someone not only doesn't appreciate it, but gets nasty. Your wife should try not to take this personally- she is running a business and dealing with total strangers- some will be nice and some will be not so nice or downright jerks. If this guy is sending nasty messages, even if they are private, he should be reported to Airbnb.

BTW, it isn't worth the effort to scurry around trying to please a entitled, demanding guest. They never appreciate it, otherwise they wouldn't behave like that in the first place. If you stop knocking yourself out for people like this, you'll have less resentment or disappointment when they don't respond in kind.

Save the extra care for the nice guests who show appreciation and don't keep coming up with one compliant after another. 

Your wife oughtta pour herself a nice glass of wine and watch a funny movie and forget about this crummy guest. That's the great thing about strs- they leave. You never have to see them again. He certainly isn't worth losing sleep over.

[John65]

Hi Sarah, Thank you for your reply and I agree with you wholeheartedly. Kind regards, John

[Mark116]

@John65   She has to let it go, I can't even count how many times I wanted to write a note to guests calling them out on their actions, and about 90% of the time I stop myself from writing anything.  The reviews are both over so there is no reason to continue dialog with a negative person where you already know nothing you say will  make a difference it will only further ensnare you emotionally.

[John65]

Hi Mark, Really appreciate your response and I totally agree, let it go as he is gone forever! Cheers, John

[Yadira22]

@John65 please report them based on their rude response, block, wish them luck/love and move on. People like these are not worth your peace. Stay safe 🙂