Hi Guys,
I have a very fairly priced air bnb. The condo has a pool but something broke in it and it's been out for two weeks total. I only do long stays, so this guest has another month on her stay. She wants some money back bc the pool has been under repair. I told her that's completely beyond my control. Things break sometimes. She pushed on, and wants some amount of refund. I told her to call airbnb to help resolve. Air bnb wants me to give her some compensation; and warned me if it goes to Air Cover and I am found negligent some amount could come out of my earning anyway.
What do you all think? Am i missing something? To me she seems like a Karen. It's austin texas - GO DO SOMETHING. There are plenty of water options here while the pool is being fixed.
Thanks for reading this! A
