Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hey hosts I’m doing a bit of research and wanted to ask: how do you currently keep tabs on your property between guest stays? Would you ever consider a small monitoring system to alert you of issues like leaks, doors left open, or loud noise — just to s... Latest reply by Nikola681

I Am going back and forth between Airbnb and my bank. $1k USD on a booking that was canceled on me after paying and waiting for confirmation. It’s been 2 months and my bank is saying they need some type of proof of Airbnb saying they were going to refund.... Latest reply by Emiel1

Hello, I am new on Airbnb and recently got a long term booking. I got the message below from the booker."We had a bit of change in our schedule with the project. We are set to finish by Nov 30th. I know that the payment is non refundable but please we are... Latest reply by Alex

I am no longer in Florida & I still have the studio available for renting it but airbnb is saying I need to be present to upload the video Latest reply by Merari8

Hi, I will be traveling to Hong Kong, and the host has asked me to send my passport/HKID, which is standard procedure required by local regulations for all temporary accommodations. Is that true? Latest reply by Elisa

A guest had booking for 14 days. But after 5 days the guest decided to cancel reservation for remaining days. We have set up a discount for weekly stay. But the guest didn't stayed for a week. Airbnb still calculated with the discount. Not only tha... Latest reply by Elisa

Hi,I wanted to ask for some clarification regarding your community guidelines and policies on emotional support animals.I recently moved to Seattle for work and booked a long-term stay through Airbnb. I have an emotional support dog who’s been helping me ... Latest reply by Helen3

Want to cancel for free? Just trash the place! This guest books for 15 nights for himself, wife and daughter. His wife and daughter arrive two days before and are shocked to find out it's a shared apartment with a shared bathroom. Never mind it's clear on...

We have only been listed since the last week of October and since then have had four guests, but only three posted their review. All were five stars and the last guest wrote really good comments in our guest book and also communicated well during their st... Latest reply by LeeAnn-and-Meleia0

We just started at the last of October and have had four good bookings and 3 left wonderful reviews. We have got more bookings made, but we are trying to get all the reviews we can. Our last guest has been sent a message on departure about posting a revie... Latest reply by LeeAnn-and-Meleia0