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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We are all afraid to confront guests due to fear of a bad review. The only guests that give us a less than five star reviews are the ones that are blatantly violating the rules. We once had someone have 40 extra people and Airbnb still did not take their ... Latest reply by Netmirror2

Hello,Every time I try to verify my phone number the following message appears on the screen, "This phone number is already in use. You can remove it from the associated account or add a different one." I would like to reserve a place to stay soon. Please... Latest reply by Dylan563

Guest has left curry stains on a valuable sofa. Airbnb wanted a Cleaning Assessment report - fine, but then the runaround started... asking for a Business Licence number (not used in UK), had to be submitted as a PDF, had to have a justification why the s... Latest reply by David14465

My property is getting viewed but no booking and I think it has to do with a roach rating. Can someone suggest how to fix that Latest reply by Hassan418

Hello hosts and Community Managers, We need help escalating a review-policy case. After checkout, we reported physical damage. The guest was notified, disputed responsibility, and shortly afterwards left a two-star review that devotes significant space to... Latest reply by Quincy

Hi, I have a question about dealing with guests that will not follow the no smoking rules. The rules are clearly stated under House Rules in my listing description, but I see guests smoking in my backyard all the time via the outdoor surveillance camera. ... Latest reply by Rebecca1603

Hi! Is it possible to have more than 1 rule regarding minimum nights?for example: minimum 2 nights march and abril and minimum 5 nights November and December.is it possible? Latest reply by Emiel1

Hi,We've just been hosting for about 2 months. We had a 2-night guest who said she'd be staying with 3 friends. We have proof that there was a party with several more people in attendance. They smoked weed, left vomit in a few places, etc. The store acro... Latest reply by Paula

I am new to ABNB and had a single person rent for a week…in town on business. She extended twice and stayed for 17 days. She allowed me access with my contractor and I was shocked at the condition of the house. Every towel was dripping wet, the bath rug ... Latest reply by Christine615

Hi there, not sure about complaining but quite annoyed by the guests just left the property. The remote control is missing and they couldn’t find it on leaving this morning, they had emptied residue on grass by patio which stinks badly, spilled red juice ... Latest reply by Lorna170