Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello all, I am having to take my listing off Airbnb as we can no longer afford to keep it as a short term let. Unfortunately I need to cancel all bookings from March onwards. I feel really awful doing this as I guests have messaged me to how excited they... Latest reply by Maria23669

Hello, I just requested a booking where the listing showed $1174 initially, but when I clicked through, I was eventually charged $1244.92 at checkout when you add the two payments. Could you explain this discrepancy? I selected the option to "Now you’l... Latest reply by Bryce175

We had a guest who did damage threaten to leave a bad review and then did. Air BnB refusing to remove it. But their policy says it doesn’t allow retaliatory reviews. I would like to know who to report to. I even appealed it. I’m really bothered that... Latest reply by Tayeb14

i requested airbnb to delete 2 reviews on the following grounds : 1. one review mentioned about my grandkids that refused to talk to her and a husband that prefers to drink coke and keep his privacy.2. a fake review because she never turned up. At 2am, i ... Latest reply by Chad548

I’m posting this to warn others in the Airbnb community about a deeply upsetting experience I had, and how Airbnb has failed to provide any meaningful support or accountability. I stayed at an Airbnb property hosted by David **. Not only was the unit in... Latest reply by Meredith293

Hi - I've recently had a few guests leave behind items that they requested be shipped to them, at their expense. How do other hosts manage this? Are there other pros or cons I haven't considered? Venmo/Zelle (what I've historically done)Pro: Ensures I r... Latest reply by Bhumika

Hi. I have adhd and live in a tiny flat in Bristol, where I have to be super quiet all the time.i would REALLY like to be somewhere where I can be as Noisy as I like 24/7!, so I can listen to music and dance etc without annoying my neighbours. I also have... Latest reply by Emilie

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I have a guest who is burning incense in his room. I have a no smoking/420 policy stated in the House Rules. I want to ask him to stop burning incense since this is a shared house and I have other guests staying next to his room. I can smell the incense ... Latest reply by Debbie210

Hi! Does anyone know whether there is a way through the app to identify guests as repeat guests? Thx! Latest reply by Greystone0