Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

A last minute change to reservation to include more guests than reserved for. How do i handle that? Latest reply by Helen3

What can I do when the guest doesn’t follows the rules, irresponsable and disrespectful Latest reply by Helen3

Hello everyone , I hope you’re having a great week! When you first start hosting, there are so many booking settings to explore that it can feel overwhelming. From instant booking and minimum stay requirements to advance notice and cancellation polic... Latest reply by Jacqui318

I picked an apartment in the heart of an old city — narrow streets, a balcony overlooking a market that woke up at 6am with the smell of fresh bread. The host was a retired teacher who'd been hosting for years. She didn't hover, but she was there: a map w... Latest reply by Paula

Can someone help? This guest left a review specifically stating she saw a bad review from me first. What happened to the double blind? Also, I thought I left her a 5 star review, but I went back to check and I can only see the words I wrote, not the st... Latest reply by Paula

I’m new—I’ve been doing this just for a couple of months. This lady made a booking for four people, but about eight showed up. My house is legally approved for only seven people. How to handle the situation when a guest brings more people than the number... Latest reply by Paula

Hi all,We are hosts from 2014 with Airbnb, but what we see the last 2 years is not normal to us. ok, concerning the geo-political situation in the world and crisis in europe we see a drop in our reservations every year. But the last 2 years we have had al... Latest reply by Denise1657

Hello - I'm looking for input from other hosts who've dealt with this issue.I have a three-bedroom property listed with a maximum of five guests. A recent guest brought six, using additional bedding, towels, creating additional ironing etc. But it's the p... Latest reply by Matt8017

We booked ** in May 2026. The location was excellent, but the unit had several issues that we reported to the host from day one. We stayed for the first two days, but on the third day the situation became unlivable: a strong sewage smell—initially masked ... Latest reply by Mike-And-Jane0

How do you handle cleaning for a mid term rental. I have a 45 day renter coming in and have not had someone for this length before. Should I provide cleaning and linens refreshed and how often? Latest reply by Rebecca