Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I have Firm cancellation policy. After a recent cancellation I found out this policy gives 50% refund if they cancel 15-7 days before the check in date. I thought they had to cancel 30 days before in order to get a full refund. After talking to Airbnb cus... Latest reply by Shelley159

I need to remove my listing for now. I have just rented to someone from another site. I can’t figure out how to remove listing Latest reply by Emilie

so disappointing, I inquired about a listing in the Bahamas without confirming booking, and the host responded with a question, not confirming the booking, but simply letting us know that it might be an option for the dates that I entered, and next thing ... Latest reply by Shelley159

If a guest books a trip less than 24 hours before scheduled check-in, what is their cancellation policy? And is there an increase risk of fraud/scams somehow for these kinds of super late bookings? Latest reply by Emilie

We recently had an extremely frustrating experience as a Host and I'd love to know if anyone thinks we have grounds to challenge the decision made my Airbnb. Basically we had a guest book a 1 week stay in our flat in London. Their very first message to u... Latest reply by Joan2709

So a WARNING story about how airbnb Support lied to me on call and in inbox after a guest DESTROYED my unit, and then the AIRBNB HOST PROTECT team - did NOT protect me at all despite evidence. In fact, after sending in PICTURES of evidence, then videos of...

Hello, I wondered if anyone could give me some advice, if they’ve experienced a similar issue:a guest checked in to a property and left after 5 minutes, sending photos to Airbnb of some flaking paint, a ring mark on a table, small stain on a window ledge ... Latest reply by Emilie

We booked apartment and now see same apartment advertised for our same dates at a higher price. The second advert has an alternative name as host. I have read some community posts saying some owners will take a higher price and when original booking famil... Latest reply by Emilie

I am posting in regards to an issue that I was previously unaware of, but after reading a multitude of posts, can see that it is fairly common (and certainly illegal). I received an Airbnb gift card last Christmas, and was having issues accessing my accou...

A host has asked me to decline pre approval for a property as Ive changed my mind. How do I do that? Latest reply by Mario3784