Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

  Hello everyone ,I hope you’re having a great week! Hosting guests who travel for work offers unique opportunities and challenges. These guests often value comfort, convenience, and a quiet environment where they can relax after a busy day. Providi... Latest reply by Caroline3059

Dear Airbnb PLEASE bring back your very wonderful categories to search unique and specific types of stays. There is absolutely no way to find exactly what I want anymore like “beach stays” or “cabins”. I often look for places to go based on the surroundin... Latest reply by Bhumika

Hi All, I have been a host for a year and a half now and just really struggle with the amount of damage that is being inflicted to my home. It is a large home and sleeps 14 people comfortably. Also, our community tends to cater to wedding guests. I fee... Latest reply by Greystone0

I’m sharing my experience in case other hosts have faced similar issues and can offer advice on how to get a review removed that is clearly retaliatory and full of false statements. A guest blatantly violated our clearly stated pet rules by leaving their ...

Hello everyone ,I hope you’re having a great week! One of the best compliments a host can receive is a repeat booking. It means your space made a lasting impression, whether through thoughtful touches, great communication, or a seamless check-in. Encou... Latest reply by Elisa

Hi, I'm looking for advice. We have current guests booked for 10 people. The maximum capacity we allow is 11. The current guests have shown up with more people than they registered and more than our capacity. In our pre arrival messages we clearly cal... Latest reply by Bhumika

Hi, Has anyone else experienced having a dispute with a guest, speaking to Airbnb and getting advice from them only to follow that advice and then be penalised by receiving a vindictive and false review and then find out Airbnb said the complete opposit... Latest reply by Helen3

Hello, I'm looking for advice on wording for my appeal for Airbnb to take down a 1-star review. Any assistance is very much appreciated! I requested it be taken down and it was refused. I was in touch with Support and was told I have one opportunity for... Latest reply by Joan2709

Good afternoon fellow hosts, I’ve now, unfortunately, fallen victim to what I believe is an elaborate scam involving two of my properties in London. The first incident happened four weeks ago. A guest with no prior trips, who had signed up to Airbnb in 20... Latest reply by Kavitha17

Hi. I've charged a £400 cancellation fee from a reservation made several months ago. It has only just been brought to my attention when it was taken off the payout for a recent stay.The guests made several false claims of problems at my property and cance... Latest reply by Dave1581