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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I’m in a brutal situation. Had a guest claim there was a bed bug issue at the house. I was horrified. An Airbnb case manager was immediately assigned, the guest quickly refunded and relocated for the remainder of their trip. My listing was paused a... Latest reply by Dan113

Has anyone else noticed Airbnb charging an Occupancy tax on long term stays that they aren't supposed to?? I'm in Manitoba, Canada, and there aren't supposed to be ANY taxes charged on stays longer than 30 nights, yet all of my bookings over 30 nights are... Latest reply by Lorna170

I've been a host for about a year now and love Airbnb. I really like being a guest but hosting is another matter. I've had some strange reviews from guests who didn't respect the guidelines of the house and clearly didn't read the profile. They didn't hav... Latest reply by Christine4243

The Airbnb host has refunded me part of my rent. The refund has gone to a credit card I do not recognize. It was probably sent to a payment method added years ago by one of my friends that I may have used once. Can the Airbnb payment team cancel this refu... Latest reply by Rebecca

My listing is for the entire townhouse and has self check in via a smart deadbolt. Guests let themselves in & I don't generally come to the property while they are present, so that they can have their privacy. Unfortunately, a few bookings ago, after the ... Latest reply by Danny622

I have been hosting for two years now and have seen my share of shady and suspicious guests. I am wondering what actual scams other hosts have seen committed by potential guests. The most serious scam I ever saw was what I believed to be a key-copying ... Latest reply by Thao95

I have guests leaving today after one week stay. On day 3 of their stay they reached out complaining of ants inside the house and around the pool. I offered to get pest control in but they declined - likely wanting to social distance due to Covid. I told... Latest reply by Matthew2111

Hello everyone, my name is Martha. I would like to get your advice about being a host for the first time. I just created my account and I will be renting my house as Airbnb. Latest reply by Martha1054

I am not a host but a renter and I love AirBNB. This is the first year/time that I am running into this problem. People have listings up and lo and behold they really are not owners and do not have control over the availability because they are trying to ... Latest reply by Emilia42

Guest booked and canceled reservations. Originally court documents said suing for lost deposits on a strict no refund policy, amendment has been made now Visa returned her money ( not sure why ) now claiming she has to find another place and suing me for ... Latest reply by Jody198