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It really seems that Airbnb is a company that serves travellers and not hosts. A guest may leave false information and a 1 star review for properties that otherwise are receiving 5 star ratings and, rather than investigating the situation, Airbnb sends th... Latest reply by Tonya2

hi,there are some guests who want their money back because self-inflicted damage ruined their visit. They say the apartment is missing items that I have not said are in the apartment either (slippers).when they wrote this, I told airbnb that they themselv... Latest reply by Gabriel5241

Are your guests normally free to use air conditioning at any temperature and throughout the year? What is the temperature you consider appropriate inside the house? Have you ever had problems with guests and air conditioning? I ask because in the past g... Latest reply by Marie8425

Below lies the VERY LONG saga of 24 hours in the life of an ABB host when clueless guests invade your inbox with nary a clue about how to travel in the adult world... Read if your inbox is less exciting. Please advise if you're able. Thursday 1233 ... Latest reply by Claire2428

Hello there, We are looking for ideas/ advice before we make a move. Our last guest group booked a reservation for 7 people. Our house rules state that each guest exceeding 6 people, must pay a per night surcharge to a maximum capacity of 8 people. ... Latest reply by Claire2428

Feeling a little unsure on this one......a guest contacted me last night....requesting a booking for 61 nights.....his first time as an airbnb guest. Only his first name and phone number on his profile.....no photo. I've asked "what brings you to Tulsa?... Latest reply by Jill1451

Good morning host community! Let me cut to the chase and ask this question to hosts:(Note: for more context, my listing is my home where I live in 100% of the time) Should you mention in your listing that you will decline requests from guests with no trip... Latest reply by Joan2709

The guest isn't responding to my messages. His check-out is tomorrow, we agreed to contact on a previous day (today), so that he can confirm the time. He also told me he would think about extending his reservation and he'll let me know, but he's totally s... Latest reply by Lorina14

Hi all, we are heading into peak tourist season in Varkala Kerala. Has any hosts seen Bookings Sabotage where bookings are made only for them to be cancelled at the last minute (suspect these are other local businesses and hosts). I'm a new host and suspe... Latest reply by Marie8425

My husband booked a long term (~6 week) rental for us while we are doing some renovations in our home. The first rental we booked abruptly canceled on us. The second rental was a dump. When we walked in, I knew I could not possibly live here for 6 weeks w... Latest reply by Helen3