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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I purchased a Girt card a few weeks back for 200 cash at a Walmart... The reason being I wanted to have a safe environment to be in while I go see my daughter. Something better than a hotel. When I try to redeem my card it is saying that it has already be... Latest reply by Rebecca

Fist off I would like to say I think it's a shame this platform is not allowing me to upload pictures as proof of my recent stay with a host of Airbnb's. Me and my family had to endure a filthy 4 day stay due to the incompetence and lack of customer suppo... Latest reply by Rebecca

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Marina1909

Hi All, I have had all sorts of guests and requests in the past, but a new situation has arisen, a guest stayed for a few days and after check out, he keeps asking me if he received any letters. I wouldn't allow him to receive letters in the first place d... Latest reply by Aisha218

Hi! I’m hoping someone could help me on this situation. For backstory on why I’m confused and stressing is I have had 3 accounts make a booking for 25 March to 4 April, all of which have been cancelled and their accounts are deleted which is just strange.... Latest reply by Jen9319

We haven’t had any bookings for the past 3 months, and all booking inquiries now are asking for discounts offers. Do you experience the same? There are so many fees involved in hosting, and if the margin drops below 10%, it’s hard for us to justify offeri... Latest reply by Elisa

In February 2025, we rented an Airbnb in Florida. The listing claimed there was free street parking, but in reality, it was located in a grocery store parking lot, where our car was at risk of being towed (I have a picture of the tow sign). After some bac... Latest reply by Emilie

A bed frame broke when I sat on a bed in a place I was staying. The host requested the cost of bed frame replacement, arguing the bed was relatively new. After two attempts to argue that it's not my fault that a bed frame broke from simply sitting on a be...

2 weeks ago a guest made a false claim about flies in the Airbnb Appartment during his 5 days stay. Ironically, he did not tell me any of this but went ahead after checking out to make this claim. I have a feeling it was a retaliation against my clean up-... Latest reply by Patricia2526

Hey, if anyone is able to help it would muchly appreciated! I was hoping it would be resolved by now but I have been trying to book places for last 2 years and when I try the same thing happens over and over again where a stoppage comes up saying I am una... Latest reply by Elisa