Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I want to share my unpleasant experience with Airbnb, which showed that the platform doesn’t always protect guests in challenging situations. I have rented apartments many times on Airbnb and other platforms like Booking.com, with over 30 successful booki... Latest reply by Patricia2526

I have hosted 300 times roughly, with 200 reviews.I now have a bad review from someone who did not stay.Here is what happened.A guest booked a single night. The checkin was the next day at 1pm. At 3pm I called the guest to ask them if they are coming.They... Latest reply by Jeff2013

Hi everyone! im new to airbnb and im almost ready to create my airbnb listing and i just wanted to get some insight on how busy is it with people looking for airbnb's in Wurtsboro NY area.I would hate to have everything ready and keep my fingers crossed.T... Latest reply by Emilie

Hello everyone, I hope you are doing well today. It’s impossible to deny that handling challenging situations with guests is something most hosts face at some point. Whether it’s dealing with unexpected mess, following house rules, or communication ... Latest reply by Antonio-Luis4

can you help me for marketing my property please ? Latest reply by Waheed17

Me and my spouse stated an Airbnb over the New Year's Eve holiday and our experience was spoiled a bit by a sewer gas smell that was emitting from the spare bathroom We were able to close the door but it did not stop the smell from putting a dampener on o... Latest reply by Mason110

Has anyone had to use the Resolution centre to sort out a problem with a guest? Ours was resolved before the centre even started investigating, and was a minor issue but we were charged £50 by Airbnb? We thought this service was included in the usual char... Latest reply by Elisa

I was planning on working on a project for a month so I decided to rent a space in lovely Palm Springs. I moved in no problem and three days later found the source of an irregular beeping inside. Google search gave me the answer to what that was. I report... Latest reply by Gustavo1282

Hi everyone, I’d appreciate your thoughts on what you would expect as a guest in the following situation and whether I should offer a credit, and if so, what amount would be appropriate. Here’s the scenario: The WiFi goes down due to an unforeseen circums... Latest reply by Farah148

We just received out first 4 star review by a quest. All the comments were glowing. Except the star rating. Having only a handful of bookings so far this is a real kick in the guts. We gave our guests a welcome basket (wine /chocolates and cookies) even d... Latest reply by Trude0