Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Binyi0

After many years of hosting guests once or twice a year, we recently started hosting full time. Everything started out fine, but the last two weekends we've had some real slobs staying at our house. The first group spilled a coke on one of the beds and le... Latest reply by Deb216

changes in host ability to respond to emails received re guests. defaults to "Airbnb your home" page Latest reply by Joan2709

Until Last week, every new booking from a previous guest just added a new line into a single chat thread. Now I get a new chat start every time a repeat guest books, anyone else getting this? Latest reply by Frances3408

I have just listed with Air B&B and taken my first booking for 3 days over Christmas. However, now I am looking at the guest profile I see that they have been a member since 2017 but there is no information apart from a photo. No reviews. I am wondering i... Latest reply by Jane1122

I had a guest who lied about the amount of people on his reservation, to get a cheaper price. The guest was very upset when he realized that I lived at the property. He made a reservation for 1 person then showed up with 5 then switched it to three and de... Latest reply by Karen114

I have been hosting for two years now and have seen my share of shady and suspicious guests. I am wondering what actual scams other hosts have seen committed by potential guests. The most serious scam I ever saw was what I believed to be a key-copying ... Latest reply by Rebecca

Hello,I am reaching out to express my disappointment regarding a recent experience with Airbnb customer service during my stay in Copenhagen. My travel companions and I discovered bed bugs in our accommodation late at night, around 1 a.m. Despite the cons... Latest reply by Paula

We recently bought a home that was an Airbnb and we wanted to continue. We created our listing and the previous owner has been great working with us to try to capture future bookings he had with the property. So far we have had about 1/2 of the guests reb... Latest reply by Alicia753

Hi, I have been a host for about 8 months. When setting up my posting, I had checked 'no' to smoking, vaping, e-cigarettes allowed. This weekend guest reached out to me and asked if they could vape. I told her that it was posted in the rules but she cam... Latest reply by Andrew3175