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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Love AirBNB, been hosting for five years. But when I book as a guest for my own travel - I often notice that a lot of hosts put '10-11AM checkout time'. While it may make sense for some, when they have new guests arriving the same afternoon - what percent... Latest reply by Jeff528

My guest is frustrated because the 2nd payment on their reservation keeps getting kicked back. They have deleted the payment info for the old card and added new info, but it won’t charge the remaining balance to the new card. They have tried purchasing a ... Latest reply by Lesley535

Writing to ask about folks who have similar experiences. I recently stayed at an airbnb. It was lovely. I was barely there and only used it to sleep at night. Upon return, I was horrified to get an email asking me to pay for two items claimed to be missin... Latest reply by Christa334

Hi, i just came across a bunch of hosts comments and issues and i would like to say that i feel do heard off and relieved seeing such issues. Not because i am a sadist , but because i go through one or another such issues on daily basis. I would like to s... Latest reply by Helen3

I booked a room about 2 weeks ago and the pickings we're already slim then. I've messaged the host right after booking with the usual "Hi, how ya doin?" stuff, and about a week before the reservation I asked about check in times. The response was 6pm. ... Latest reply by Marie8425

Hi We are new to hosting and unfortunately our first guests broke our house rules about no loud noise or parties after 10 p.m. Our neighbour messaged me on AirBnB complaining about noise and told us to stop hosting. We apologised for noise and assured... Latest reply by Glenn431

Hi everyone. I'm an experienced host but I'm looking for some 'form of words' or other practical advice regarding the situation where guests want to arrive several hours early. Experience has taught me the importance of firm boundaries and I don't usual... Latest reply by Monalinda0

Hello - I recently had a guest attempt to extort me after a stay and state if I don’t give them money they will leave a bad review. In the past when this happened Airbnb was able to block the guest from reviewing. Now, after speaking Airbnb Customer suppo... Latest reply by Mike-And-Jane0

Greetings community, Last week I left a long post about a guest who went into a rage on me after a few instances of rejecting his requests to break some of my rules and guidelines. You can read more about it here: https://community.withairbnb.com... Latest reply by Mandrake-And-Karen0

I have a one bedroom apartment I rent out for vacations. I usually charge people for using the electric as here in Mexico, the electric is so expensive, and i only charge a modest fee for my apartment. It also deters people from using it all the time, lea... Latest reply by Jason2521