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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

A couple months ago I had a guest make a reservation for my house in Virginia for somewhere between 9-13 people. My rate for that weekend was a set weekend rate and NOT based upon the number of guests. He did not question the rate and the booking was made... Latest reply by Linda108

I have instant booking ON and my checkout time is set to 12:00 pm (before). If someone wants to checkout very early in the morning, I am unable to go and receive keys at 5:00 am (example). The term "check out before 12:00 pm" means that a guest can ch... Latest reply by Phyllis21

Hi everyone. I booked a stay for 3 people about a month ago. I recently contacted our host asking if it was okay to have a fourth person stay with us. The host said it was fine, he understood our situation and would make an exception. He asked for anoth... Latest reply by Cynthia-and-Chris1

Have any hosts been able to get the service fees refunded for their guests? Latest reply by Paul4

Hello! I often experience that some guests are very accurate and tidy and the others leave the flat dirty. It often requires double as much time to clean after such people. What to do? To write a bad review is nothing. To charge money for cleaning, ... Latest reply by Lizzie

Hi hosts, Just looking for your kind advice. We have some upcoming guests that would like to stay. Initially they said they were looking to come for work / leisure. After accepting the guests, they mentioned that they will need a work space (desk... Latest reply by Ange2

My current guests said they found dirty dishes in the kitchen and hair in the shower and sink but I know for a fact my professional cleaners that I hire did a great job as they do each time. My fear is that at the end of their stay, they will ask for a r... Latest reply by Heather40

We have been hosting our cabin for several years now and just recently had a guest who didn't respect our house rules and left our kitchen a mess. One of our house rules is to re-stock any food item that you use up, but to enjoy our fully stocked kitchen ... Latest reply by Sara2

This is my 9th guest coming tonight (it's 9:40pm), and it's the first time I've felt some dread. She's booked my room (not the whole house) for a lengthy 33 days, which is a long time to be stuck with a housemate you don't get along with. I don't think sh... Latest reply by Keith1

Hello to all my fellow Airbnb ers. My wife and I are Christian and we've always told our children that they were not allowed to have boys or girls in their rooms especially over to spend the night. We are at a crossroads as we want to honor our God and ... Latest reply by Lizzie