Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Sep 13, 2022 I contacted the airbnb support because I believe I haven't been evaluated properly about the superhost status. Sep. 21, 2022 still waiting for support... In addition I don't see the detailed rate for my reviews.... Latest reply by Sofia788

This is just a vent -- I don't think there is anything I can do about it The new Superhost criteria seems unfair to Long-Term hosts. We will lose our Superhost 1st April due to the following new criteria: Host 10 stays in the past year (or 100 nigh... Latest reply by Max2111

Hello, hope you hosts are well this morning. Just a little dismayed about a recent teenage guest who lied and gave me a 1 star because she was upset that she booked for 1 guest, got here and wanted an event for 20. (Upon arriving, she stated that he... Latest reply by Jef2281

I have been a Superhost for the last 5 years. And am disappointed to have not qualified this season because I had two 1️ Reviews from guests that canceled on the day of arrival and due to my cancellation policy they did not receive a refund. Both these gu... Latest reply by Helen744

Anyone out there receive a message saying that super host status is in jeopardy due to data from the last year? You know - that last year in which Covid pretty much shut down travel; lowering the number of stays and those stays that did occur were of mu... Latest reply by Kathleen657

Here's what we are told: What’s covered (from Airbnb website): Host damage protection covers you for: Damage to your place or belongings caused by a guest (or others)Unexpected cleaning costs you incur due to the behavior of a guest (or others) during an ... Latest reply by Fred13

After 6+ years I had my first refund experience in late-April during Covid-19. The internet was "slow" but I have proof it was used throughout their stay. I attempted to get my ISP to resolve the issue, but they were not answering calls or live chat - d... Latest reply by Kimberly607

Hi everyone, New Year, new start? Those familiar words can feel a bit difficult in the current climate, but we all do try our best to make the most of it, regardless. Whether it’s getting in shape, learning a new skill or quitting a bad habit, the ma... Latest reply by Donna240

Good afternoon fellow beautiful hosts, I am so excited and honoured to now be apart of this platform. I am new to the platform and wondered if any of you fellow hosts would be kind enough to give me some tips on how to become a super host and get to le... Latest reply by Katie1023

Hello fellow hosts. I am a superhost and have just experienced my first "accidental" change of policy to my listing without my consent by Airbnb (please see my post 10 percent (non-refundable) discount added without my consent!) for more info. From the ... Latest reply by Inna22