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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Joan2709

Hi everyone! I am new to hosting and I was wondering what people say to guests who request full refunds on non-refundable or only partially refundable bookings? So far I have had two people ask for refunds -- one who canceled the same day and one who ... Latest reply by Karen277

Hi, we booked an apartment 8 months ago on Airbnb. Now, only 34 days before arrival the hosts cancels, because they have rented it to family. I have read that if the host cancelled more than 30 days in advance, there are absolutely no consequences for the... Latest reply by Shelley159

For the second time in 7 days my cancelation policy has been violated. A guest just booked and canceled with a full refund. Her excuse was my home isn’t close enough to an event. After waking me up at 4am with a long list of questions before booking. No c... Latest reply by Ernest771

I’m incredibly frustrated that, once again, I’m forced to raise a complaint about Airbnb failing to uphold its own host policies. A recent guest failed to arrive during the agreed check-in window and only messaged me a few hours before it closed, saying: ... Latest reply by Ernest771

Hello Airbnb community,I’ve been a Superhost for 9 years, with over 2,600 reviews and a perfect record — until now.Recently, I experienced a verified electrical emergency that affected 6 upcoming reservations. I immediately contacted Airbnb, provided docu... Latest reply by Joan2709

Hi there! We had our first guest cancellation yesterday. The guest cancelled at 10pm the day before check-in. Will they be allowed to review? I've read that guests can review when they cancel within 24 hours of check in, although sometimes I read that... Latest reply by Karen277

I was gobsmacked to see that a guest that cancelled upon arrival could leave a review. I contacted Airbnb immediately to convey that this is not fair. They did not like the place, so are obviously going to leave a bad review. I was told:"Please do not be ...

Good afternoon fellow hosts, I’ve now, unfortunately, fallen victim to what I believe is an elaborate scam involving two of my properties in London. The first incident happened four weeks ago. A guest with no prior trips, who had signed up to Airbnb in 20... Latest reply by Kavitha17

Despite overwhelming evidence, including documented policy violations, property damage, harassment, and complaints from other tenants—Airbnb refused to remove a retaliatory review from a guest whose reservation was justifiably canceled by an Airbnb Ambass...