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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I booked a month long stay with a work crew that was cleaning up after hurricane Helene. After one week, their work “contract” is done and they need to cancel the rest of the booking. How do I refund them? Who initiates the refund? What about all of the ... Latest reply by Monique1201

Hello fellow hosts,I’m writing to share a difficult and tragic situation I’m currently dealing with. Over the weekend, a suicide occurred at my guest house. As part of the investigation and cleanup, the police had to remove a portion of the wall to retrie... Latest reply by Bethany149

Hello,I am reaching out to express my disappointment regarding a recent experience with Airbnb customer service during my stay in Copenhagen. My travel companions and I discovered bed bugs in our accommodation late at night, around 1 a.m. Despite the cons... Latest reply by Paula

Hello, We have an elderly guest book a longterm stay for 72 nights then they want to start earlier on Nov 4, so adding additional 15 nights so they made a second booking. After the first night she complained there were no flat sheet for her bed and the d...

Hello everyone,I have one or more problems. I just have a guest staying from 30.11 to 19.01. booked hat.As it is a long-term rental, the payment has been split into the second installments. 1 tariff - 30.11. until 29.12 was paid in advance2 installment - ... Latest reply by Elena3730

I have been having guests cancel at the last minute, what could be the advice Latest reply by Paula

Good evening, i have a host that arrived tonight for tonight and tonight of all nights, i have a major boiler problem which means i don’t have hot water at this moment. i was wondering if anybody here has experience in taking a over a host from another h... Latest reply by Rebecca

How do I state that our December is our only non-refundable month? Latest reply by Steven1834

Hello Airbnb community, I could really use some advice on how to handle a pricing oversight with a returning guest. A previous guest booked a 2-month stay from mid-January to mid-March 2025 after reaching out to let me know they were considering these dat... Latest reply by Justin1525

Hi everyone,I made a booking yesterday for 28-31 October and I was instantly charged around 200€ (as expected). The host then texted me that the apartment is actually not available (!), but the reservation page says "Your reservation is pending. [Host] st... Latest reply by Bhumika