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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I reserved a home in Austin, Tx for March 10-13th but was forced to cancel due to a family emergency. According to the cancellation policy on my reservation, I could cancel by March 4th to get half of my deposit. I cancelled the reservation on Feb 23rd. I... Latest reply by Helen3

I had a guest book for 30 nights. After 3 nights, the next evening, I find out she left and wants a refund for the remaining nights. Because she left and decided not to stay on the fourth night, it cost me that night plus the following night (tonight) be... Latest reply by Christy305

Our area has a winter storm warning and travel should be restricted to emergencies only- so my guest wants to cancel which is fine, should I refund her in full or give her a credit for future booking? Latest reply by Judy1029

It seems AirBNB is training their customer service representatives to give customers the run-around and ignoring them until they grow tired and quit instead of helping resolve any real issues. I recently booked a trip on AirBNB for a listing that was list... Latest reply by Philip3527

Hello everybody, I received a payout for a booking from Airbnb with 90$ deducted. This deduction was for a cancellation I apparently did for another listing from 5 years ago. I haven't hosted since and don't have this listing anymore. I obviously can't re... Latest reply by Rebecca

Airbnb is allowing from what we have noticed Double Dipping. It is mainly only big time property management Companies hosting on Airbnb Platforms. What is happening is Guests/travelers cancel a reservation and they are not AT ALL entitled to a refund! EVE... Latest reply by Paula

Thought I would share this to find out if it's a common problem. My listing offered a 20% discount for a seven day stay. The guest booked a 10 day stay and requested a lower price. The guest said he was interested in looking at properties to buy. Sinc... Latest reply by Jonathan6

Note: Please only answer if you have direct knowledge and can back-up your answer by pointing to an article or providing a message thread from support so there is something in writing. There are numerous posts both on the Community Center, FB pages and T... Latest reply by Helen3

I have two guests coming in a few days. One of the guests contacted me initially with no reviews looking to book for he and his friend on a weekend night. They are quite young, it's a room with one bed. I decided to decline based on lack of reviews. Then... Latest reply by Lorina14

We have a long term booking where ultimately the guest has brought unauthorized overnight guests over several times. We have this on our ring cameras. We want the reservation cancelled; the guest called us since we have our number on the emergency list o... Latest reply by Joan2709