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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Dear all, Really messed up by the current review dispute process! I got a reservation which not able to host becasue the previous guests left 20ish trash bags in the room, there are stink and gnats all over the house, so that I reached out customer servic... Latest reply by Allie269

On 11-20-205, I searched on Airbnb for accommodation for 8 adults and 4 children. Airbnb’s search results displayed a listing that appeared to be a home or condo with 3 bedrooms, each showing 2 queen beds. There was no clear indication in the main listing... Latest reply by Helen3

I've been with Airbnb a couple of years now but often you don't find out that something is a problem or not working until it rears it's head.So I have now found out that should a guest need/want to amend the dates of their booking last minute for any reas... Latest reply by Rebecca1603

Had a notification for a change to booking date. The booking was for next week, and the guest wanted to transfer booking to next year. I had an option to 'accept' or 'decline' the change in date. I was a little put out as it was so last minute, but I acc... Latest reply by Rebecca1603

Hi, New airbnb host here. Please advice me, we had a guest book for a 37 day stay at a discounted rate. 3 days to their checkin, they requested for a date modification and shortened their stay to 14 days. They checked in yesterday and i just received a m... Latest reply by Elisa

I have guests that booked a three day stay starting today. It’s raining so their plans have changed and they want to shorten their stay by one night. I have a 5 day cancellation window so this request amounts to a cancellation within a two day window. Im ... Latest reply by Elisa

Hi everyone,I could really use some help or advice from a Community Manager. We recently had a guest whose reservation Airbnb cancelled shortly after check-in due to a clear violation of our no smoking policy — the hallway and unit reeked of marijuana wit... Latest reply by Melissa3029

I would like to report a very serious safety incident that happened after a booking in Barcelona. The host informed me before the reservation that the third night would be “in the same apartment,” but later moved me to another flat about 45 minutes away o...

Hi everyone. I have a doubt regarding multiple reservations. I have booked one place and I have 2 months of free cancelation. The problem is that despite it is a room for 6 people, the host sent me a message that she accepted by mistake because 2 beds of... Latest reply by Helen3

I had a guest run into a health concern a day prior to their booking and we have a strict cancellation policy. We would like to keep the booking but honour it at later date. fF i adjust the dates for the booking it will allow for cancellation according to... Latest reply by Alex