Support with your bookings

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We have been using Remotelock integrated with airbnb for about 3 years to manage our 10 listings, and been overall happy with the experience. Today we got an email saying the are eliminating our pricing plan and have to switch to one of the others. In o... Latest reply by Van-and-Leigh0

I'm still quite new to this.I have my first guest who have checked in (1 night stay). However, in my dashboard in my profile, under 'currently hosting' it says 'zero', and under 'checking out' it says 'one'Is there anything that I have missed that I shoul... Latest reply by Mike-And-Jane0

Hi there, does anyone know with the new release where the ability to edit the photographic check-in guide has gone? It used toi be at the bottom of the Listings tab, but no longer there in the new release. Latest reply by Kris4907

Recently guests having been asking us where to find items in the app, primarily Self-Check-In Instructions. Other guests are confusing Check-In Method with Self-Check-In Instructions and ignoring the check-in process all together. THIS IS MY WORK AROUND U... Latest reply by Nicholas828

My check-in instructions are unfortunately broken. No matter what I do, send a picture, ask, beg, demand, less than 30% of my guests are finding the 'Check-In Instructions.' They are actually hurting my listing more than helping if they are there but no... Latest reply by Nicholas828

Hi folks I’m a Superhost for 10 years in desperate need of help. Airbnb Support have shown to repeatedly be unable to fix the issue. I have 3 listings in Norway. My “How to get inside“ check-in instructions are not visible on 2 of 3 listings 臘‍ I’m desp... Latest reply by Joan2709

Does anyone know of a way to restrict CHECK-IN dates to a particular range? As I can only rent out for 31 days and more and want to open my calendar and avoid loosing precious rental dates, I’m looking for guests wanting to check in the following 2 weeks... Latest reply by Bayne3

Hello! I just had a guest message me stating he wasn't able to pay his remaining balance and asked if there was a certain time that the payment will go through? I looked it up and didn't really get anywhere except for the help center saying he would have... Latest reply by Helen3

Hello, I have a guest that wants to cancel his reservation 1 day prior to arrival (he booked with us 3 months ago) as he has acknowledged he made a mistake on his scheduling dates. I have a strict cancellation policy and per my policy, he isnt entitled to... Latest reply by Alicia753

Hi all, had 2 awful guests recently - honestly up there with the worst we have had.Messy, loud, smoking weed in the home, etc… 1 of guests checked out the night before.The 2nd ‘slept in’ and didn’t leave until 2 hrs after check out - noticed about 3 bags ... Latest reply by Michael8577