Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I supply everything a guest will need during their stay (usually a week or less) - TP, dishwashing detergent, laundry, trash bags, shampoo, lotions... even leave new toothbrush and deodorant if a guest left home without one. I have a renter in for a mon... Latest reply by Ola-Michael0

Hi, I have dozen of listings on Airbnb, since last few months very rare inquiries are coming, almost not coming, is anyone else facing the same issues in Lahore, PakistanIs that due current political situation in Pakistan? Latest reply by Emilie

I have a guest who checked in a few nights ago. Solo occupant -- staying for 8 days. I asked him in passing what he does for a living. He was vague ( something about "fulfillment shipping on the secondary market -- mostly through Amazon and Ebay"). Do... Latest reply by Emilie

I received my first request from a potential guest. While they are verified, they have no reviews. It looks as if they have had 1 trip. They did tell me the purpose for their trip, which is moving back the area and looking for a place to live. My biggest... Latest reply by Elisa

We have a guests staying for about 2 weeks, half way through their stay they are complaining that there are cockroaches in the house. Our properties are on an island (tropical weather), therefore a cockroach entering the house is not unheard of, although ... Latest reply by Daniel14184

I need some advise on how to proceed. I have 2 different guest booked my place at the same time using different booking platform. As a result of the timing and the speed in synchronizing the block out dates, there was a one day overlap Summary:One gues... Latest reply by Elisa

I had a newcomer to Airbnb inquire about staying at my property for 3 months. He currently was in Italy, coming in for a work project. He asked me to send a video of my place. Stating that my pictures were grainy. My pictures were done by a professional h... Latest reply by Alex

I want to share my unpleasant experience with Airbnb, which showed that the platform doesn’t always protect guests in challenging situations. I have rented apartments many times on Airbnb and other platforms like Booking.com, with over 30 successful booki... Latest reply by Patricia2526

I have hosted 300 times roughly, with 200 reviews.I now have a bad review from someone who did not stay.Here is what happened.A guest booked a single night. The checkin was the next day at 1pm. At 3pm I called the guest to ask them if they are coming.They... Latest reply by Jeff2013

I stumbled across this today... I had not heard of Airbnb using "temporary phone numbers" for Guests and Hosts in the USA? Anyone else aware? When did this start? I have noticed Guest phone numbers disappearing from all reservation details after checkout ... Latest reply by Frances3408