Support with your bookings

Hi everyone,I made a booking yesterday for 28-31 October and I was instantly charged around 200€ (as expected). The host then texted me that the apartment is actually not available (!), but the reservation page says "Your reservation is pending. [Host] st... Latest reply by Bhumika

I'm baffled. I recently had a guest stay in my house, who has just left me a review. I'm a bit upset, if I'm honest. I try not to take things to heart, but I've been an Airbnb host and guest multiple times and always go the extra mile to either make gu... Latest reply by Zheng49

Hi, I’m Casey. I’m very new to hosting. I have a new listing with Insta book turned on. Today we got a message from a guest asking for a discount, which we politely responded to stating we could not offer a discount. However, at the bottom of the message ... Latest reply by Zheng49

Hello, I have followed the instructions to respond to a review: To respond to a review: Go to Edit Profile on airbnb.comClick ReviewsSelect Reviews About YouFind the review you’d like to respond to and click Leave a Response When I do this I can s... Latest reply by Kathleane0

It is always great to host people and see various people come and visit you and learning from each one of them how to build best skills of host. I have learned from all the super hosts and our guests. We just thank you for each one of you. Latest reply by Quincy

I'm absolutely furious! My mother and I checked into an Airbnb in Granada after a long trip from Chicago, through London & Malaga, to Granada. We were eager to check in and get settled and relax. However, I noticed water on the floor of the kitchenet... Latest reply by Ashley2062

Recently I ran into an issue with Airbnb support telling a guest that was cancelling the same day that they were supposed to be checking in, that they couldn’t give them a full refund, but that I could if I wanted to. There were no extenuating circumstanc... Latest reply by Evelyn668

Hi, I need some advice on what to do regarding refunding.We have a cottage on Airbnb that has received 5-star reviews until this month.Two guests arrived on Saturday, and our house manager approved their arrival. They quickly started using the pool but so... Latest reply by Kim4457

Hello all!I'm new to the Airbnb community and would like some feedback on how to handle upcoming reservations when there's inclement weather or a storm like the one coming our way.How would you handle? Cancel? Give credit to rebook? Any feedback is greatl... Latest reply by Meaghan66

We have been hosts since February 1st. Never had any complaints, no messy guests, no trash out, most fly in, so two vehicles at the most at all times, we have a garage and driveway, so no parking in front of neighbors. We spoke to one neighbor the other... Latest reply by Sondra63