Support with your bookings

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I have a one bedroom apartment I rent out for vacations. I usually charge people for using the electric as here in Mexico, the electric is so expensive, and i only charge a modest fee for my apartment. It also deters people from using it all the time, lea... Latest reply by Jason2521

Been having problems with my Airbnb inbox. Every time I try to send a message to my guests, I get a notification that the message has failed to send. But it seems the messages are actually going through because my guests respond and acknowledge the inform... Latest reply by Kelly2266

I just had a guest who ranked me low on accuracy, cleanliness, location, and value. He and his wife were celebrating 46 years of marriage and had never stayed at an Airbnb. I shouldn't have approved them. I asked for feedback and let him know, "you can'... Latest reply by Rodney11

Is anyone else getting suspicious bookings from teenagers during spring break that “want to get away”? I decibed ine and immediately got another similar request from 2 teen boys. Latest reply by Nancy2174

Just wondering if guests get access to the property address immediately upon booking. I just confirmed a guest for a booking in 3 weeks and she asked for the address. I usually send it a couple days before their arrival. Should I provide it this early? Do... Latest reply by Guy991

Hi folks, I'm trying to set up quick replies but I cant find how to complete the shortcodes that can then be linked in the message. Any ideas please?? ThanksAine Latest reply by Patricia2526

The guest isn't responding to my messages. His check-out is tomorrow, we agreed to contact on a previous day (today), so that he can confirm the time. He also told me he would think about extending his reservation and he'll let me know, but he's totally s... Latest reply by Muslim4

I recently became a co-host but since then I have been unable to send a message to a guest or the help center. I just get an error message unable to find the conversation retry again. And then when contacting the help center the message does not even send... Latest reply by Auracel-Marie0

Hello! I just had a guest message me stating he wasn't able to pay his remaining balance and asked if there was a certain time that the payment will go through? I looked it up and didn't really get anywhere except for the help center saying he would have... Latest reply by Helen3

I just listed my cabin on Airbnb in January of this year.As reservations were booked, I was shocked to see that contact information was not given when the calendar was blockedand guest paid. It is necessary to ask the guest!!Is that the policy? The owner ... Latest reply by Helen744