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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi, So we recently received a bit of a nightmare guest. As soon as they arrived they were being very noisy and generally poorly behaved. I shortly received 1 neighbour complaint and I had to go back to warn them and ask them to quiet down. As soon as I ... Latest reply by Rowena29

Hello Due to the spread of coronavirus, I would like to give my guests the option to cancel without penalties if they would rather not travel. (This would not be covered by the "extenuating circumstances" clause for people directly affected by coronavi... Latest reply by Georgina13

I am new to hosting and I have been thrilled with my first 6 reviews, they have all been 5*, in all categories and overall. Sadly today I was floored with a 3* overall and 5 for all categories except 3 for cleanliness and 4 for value (with the comment c... Latest reply by Melodie-And-John0

I know Airbnb says I can decline reservations. But, recently, I feel more and more harassed when I do. I want people to have a picture of their face on their profile and a few reviews. I may make an exception, but it is rare. Recently I have inundat... Latest reply by Jason1345

Hi All, Our last guests were four young guys who left the house in good shape, but one of them peed one queen bed heavily. Fortunately, not through to the mattress. It was a pretty gross surprise for our cleaning person, but wasn't a tremendous amount... Latest reply by Mel131

Hi, I have only been hosting for about 6 months so still very new to this, had about 80 guests so far with no real problems, we are pet friendly and had 5 -6 people with dogs stay which has been great very respectful dog owners, except for our last gues... Latest reply by Emilia42

Hello. I’m fairly new to Airbnb so not sure what to do. I have guest staying who have lost the keys to the house. There is a key box available where they picked the keys up from but they have chosen to take the key with them and now lost them. Would I... Latest reply by Victor2177

My guest was smoking lots of pot in my (non-smoking) rental. It is not legal in my state. I live on the other side of the duplex with my young daughter, and there was a cloud of pot smoke in our house. My daughter's room was full of it, which is absolute... Latest reply by Jackie570

Our guests just arrived in town and the power was out in our neighborhood due to a blown transformer. We were immediately in contact with the town electric, which they advised the power would be restored in 2-2 1/2 hours. Our property manager was t... Latest reply by Julie1516

The full-length mirror thread got me thinking. What have guests commented on or asked for that surprised you? In our case guests have asked for the following that we didn't have/would not have thought to supply/don't use ourselves: 1. glue for crafting... Latest reply by Ian-And-Anne-Marie0