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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

hello there, I would like to ask you to remove my last review as it is not true what the guest is saying. there is no kitchen or anything like that mentioned in the offer. So he cannot complain about that. the check in was a flexible check in with a keybo... Latest reply by Emilie

We are relatively new to hosting. We have put a lot of time into our beach house. The entire house was painted inside and all furniture was brand new, matching in every room, with quite a beach feel to it. And, after staying at a few different holiday r... Latest reply by Macy5170

We just received out first 4 star review by a quest. All the comments were glowing. Except the star rating. Having only a handful of bookings so far this is a real kick in the guts. We gave our guests a welcome basket (wine /chocolates and cookies) even d... Latest reply by Trude0

I'm baffled. I recently had a guest stay in my house, who has just left me a review. I'm a bit upset, if I'm honest. I try not to take things to heart, but I've been an Airbnb host and guest multiple times and always go the extra mile to either make gu... Latest reply by Kevin3247

I had a guest leave a great review, concluded with a 10/10 experience, but after I found damage to the property I had to submit a request for reimbursement, after denying the request, that same guest that initially said 10/10 ended up leaving a 1 star rat... Latest reply by Sara-And-Rob0

I just started this hosting business, need some advice. Someone booked my place, and leave a bad review which was lie. Any idea why someone should do a thing like that knowing fully well he is lying about my property? Latest reply by Rebecca

Hey! Hope you all are doing well! May you help me with ways how to increase my social impact and reviews for guests in my airbnb home. I would be really grateful to know from people that talk from experience. Best regards,Vjola ** **[Sensitive info... Latest reply by Vjola2

I want to share my unpleasant experience with Airbnb, which showed that the platform doesn’t always protect guests in challenging situations. I have rented apartments many times on Airbnb and other platforms like Booking.com, with over 30 successful booki... Latest reply by Victoria2325

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Carlos300

I had a guest book for 30 nights. After 3 nights, the next evening, I find out she left and wants a refund for the remaining nights. Because she left and decided not to stay on the fourth night, it cost me that night plus the following night (tonight) be... Latest reply by Drew100