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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

First I want to say we spent $330 on hiring a professional air duct cleaning company prior to this guests arrival. The air ducts are spotless. We also used an ozone generator, bought new furniture ect. I had several people over to inspect beforehand and I... Latest reply by Julianna56

Has anyone managed to get a unfair review removed? Latest reply by Dawn241

My recent booking with this Airbnb host turned into an utter nightmare, highlighting their unprofessionalism and disregard for guests' comfort and convenience. Despite confirming our arrival time of 6 PM, the host failed to ensure the availability of the ... Latest reply by Raksha9

I just had a guest who ranked me low on accuracy, cleanliness, location, and value. He and his wife were celebrating 46 years of marriage and had never stayed at an Airbnb. I shouldn't have approved them. I asked for feedback and let him know, "you can'... Latest reply by Rodney11

Bit pointless.... why can guests score on location when they can view on the airbnb map (when they decide to locate accurately) (another message thread) I am fed up with 4 stars for location when the location is displayed in the listing details.... Latest reply by Mike-And-Jane0

I really. wish airbnb would look at unfair reviews a bit more.... it's killing hosts and guests are using them as leverage to get refunds.... I have just had a request from a guest for 30% discount else she was going to leave a bad review..... Latest reply by Mike-And-Jane0

I've been a host for five years and have almost 500 guest reviews, but have had a couple that have made me want to reconsider my relationship with Airbnb. These are incidences where a guest clearly did not read the listing details, house rules, or look a... Latest reply by Mike-And-Jane0

I had a guest book for 30 nights. After 3 nights, the next evening, I find out she left and wants a refund for the remaining nights. Because she left and decided not to stay on the fourth night, it cost me that night plus the following night (tonight) be... Latest reply by Christy305

I have been hosting for about 7 years with over 1000 stays. I am starting to get PTSD with the review process! I am thinking people are reviewing me in my personal life now KRIKEY! I host so often and have to review and get reviewed that It is starting to... Latest reply by Pete28

Hello everyone, I have been a user of airbnb since 2014 as a guest and I only have 5 stars review. Because I loved the platform, I have decided to become a host 3 month ago.I became a super host and yesterday I was surprised to see that my listing got su... Latest reply by Pete28