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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi, How are you? 1. How do you feel if a guest leaves a negative review and never contacts you during the stay? But you only find out after the negative review is left. My opinion: Airbnb policy should not allow a guest to leave a negative review without... Latest reply by Greg2406

Made a booking with Darryl, a Superhost with a property in Gloucester. I had to cancel more than 2 months prior to the reservation. Refused to provide refund and wouldn't even refund me the pet fee, which he made me pay separately from the original book... Latest reply by Helen3

I recently encountered a situation with a third-party booking that required multiple attempts on my part to assist the guest. Unfortunately, due to a lack of communication from the guest, I had to escalate the issue to customer support, who ultimately ca... Latest reply by Helen3

Dear Airbnb Community, I’m reaching out to express my frustration regarding a retaliatory review that Airbnb has refused to remove, despite clear evidence that the guest left it in response to being held accountable for significant damage to our property.... Latest reply by Elaine701

I'm new at hosting (since July) and so far have had all 5* reviews and helpful private feedback. Unfortunately our last guests were extremely difficult to deal with, going out of there way to find every small thing to complain about from the beginning a... Latest reply by Julian2213

I receive this error when I try to leave a review for a guest that checked out today: You don't have access to the review you are attempting to write. You are logged in with(Insert email) as your login credential.Ensure you are using the right account. Latest reply by Ana2038

I tried my best for the guest who arrived with a short notice (1-2 hours before check-in), but then was late despite I went to the property to wait them. So, I needed to cancel the job interview because of them being late, and had an argument with HR mana... Latest reply by Muslim4

Hello Airbnb administrator, Thank you for your attention to this matter. I would like to report a guest who repeatedly violated our house rules, had multiple unpleasant interactions with our cleaner, and left a misleading, negative review in retal... Latest reply by Mike-And-Jane0

I really need help! I recently stayed in Naples and there were some maintenance issues with the property and so I requested a partial refund and left an honest review. It was not wholly negative and I praised the hosts for being so nice and helpful. Anywa... Latest reply by Marie8425

I'm baffled. I recently had a guest stay in my house, who has just left me a review. I'm a bit upset, if I'm honest. I try not to take things to heart, but I've been an Airbnb host and guest multiple times and always go the extra mile to either make gu... Latest reply by Zheng49