Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

After 40 guests, I just had to write my first "not recommended" review. Right from the get go, I was a bit worried: Their picture looked a bit intimidating; they weren't very forthcoming in their messages. Nonetheless, I stuck by my booking rules (which ... Latest reply by Annette2

Morning Everyone. I am new to this group and I hope someone can help me. I have been hosting now 6 apartments for the owners for the last 10 months and have had fabulous guests and great feedback. Unfortunately I have had that one guest recently that... Latest reply by Christine615

Hey Guys, We could really use some feedback from the community as ABB has notified us of our guest’s private feedback to them…which is Completely inaccurate! It's almost like he was looking for something negative to say behind our backs, although I don't ... Latest reply by Brice20

Air bnb should not have a star rating unless they disclose what the stars were for exactly, after all unless you receive all 5 stars we want to know who & why they left the less than perfect rating. We can not improve if we don't know what they feel we n... Latest reply by Sue-Ellen0

Well I feel very disappointed to have my first unhappy guest! She called me this afternoon after her first night in the apartment asking to cancel and refund the reservation. I have a 'strict' reservation policy on my bookings. She claims that there wa... Latest reply by Linda108

Hello fellow hosts, as a newbie, I wanted to ask a question. From my understanding, the evaluation period for superhosts takes two weeks from the end of the evaluated period because that's how long guests have to complete their reviews for that period. ... Latest reply by Mariann4

As seems to be common with many other hosts, I am finding that guests are quite happy to stay without leaving a review. I have tried a few different things to encourage reviews such as sending guests a message after they leave to notify them that I left t... Latest reply by Vanessa-and-Kurt0

This is my 9th guest coming tonight (it's 9:40pm), and it's the first time I've felt some dread. She's booked my room (not the whole house) for a lengthy 33 days, which is a long time to be stuck with a housemate you don't get along with. I don't think sh... Latest reply by Keith1

Feeling slightly low after a very ordinary guest review when I went well above expectations, offering my best 25 years australian wine, lending best books, cooking, laundering, showering kids with gifts.... Yey amongst all my 5 stars ratings these the gue... Latest reply by Jennifer143

I've never written a critical review about a guest but our current guest may be my first time. I have set out below my draft so far. I've never written such a detailed review either. Normally my reviews are along the lines of "X stayed with us for Y night... Latest reply by Mary60