Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Oftentimes, we have reservation requests which silently go into the "Awaiting Guest ID" or "Awaiting Payment" status, and block the listing calendar for 24 hours until the guest uploads their ID, or corrects their payment information. Here is the unhelpfu... Latest reply by Bhumika

Hi Everyone, I'm wondering what other fellow hosts experiences have been with the support team. I just had a situation where a guest failed to read the first line of my description which states the space is shared (I live in the home). The guest immediate... Latest reply by Preston44

A few moment ago we received an email from Airbnb stating: “We’ve noticed this reservation xxx doesn’t appear to be legitimate. As a result we have canceled the reservation and refunded the payment”I then check the reservation and the pay out is £0. Ie no... Latest reply by Susan1188

What all do you like to include in your welcome basket? Do you supply any extras in your space? We stayed at a space that had little spa samples of face masks and such. It was very nice. Latest reply by Elaine701

I don’t think a guest should get my address before the reservation because it’s just happened to me today and it was scary. I was out running errands and received a message for a booking it was confirmed automatically I don’t know why because I haven’t s... Latest reply by Bhumika

We have a guest who said there was a rodent on the property, however, none of the current guests mentioned any issues like that. We feel like the guest was just trying to get something from us. She basically booked a private room and after a couple of day... Latest reply by Danielle1342

Hi fellow hosts! I have been managing 3 properties for 3 years. I have found that making, updating, and sharing well-designed guidebooks/house manuals have been such missed opportunities for many hosts. As a software designer and 5-star host myself, I... Latest reply by Bhumika

Hello, I booked studio flat for 5 months and today is my second week at flat. I have paid first payment. My landlord/host ask to full payment. Could I do that at Airbnb? How can I do that? I paid Airbnb with Debit card (Visa). If I choose to cancel the tr... Latest reply by Joelle43

I am sure there are many other hosts like me who have experienced issues with getting guests to agree to an arrival time within the check in window. I have lost count of how many times guests have asked me to check in much earlier, and some times much lat... Latest reply by Huma0

Hello Air bnb community, i m looking for a co host in Berlin mitte. I occasionally travel or work and am not able to take care of everything myself. Anyone interested or knows someone who might be interested? Best regardsGiardino Latest reply by Sybe