Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We had a guest show up late last night pretty tipsy (she was in town hosting a wine tasting event). Within a few minutes of her arrival she cracked a beer, sat on our couch and started ranting about politics and every topic from gun violence and abortion,... Latest reply by Anonymous

Contrary to many hosts I find I am becoming more relaxed about simply accepting guests because they are guests. I can’t remember the last time I actually looked at a guests profile on booking and I have only declined a couple of times over the past year a... Latest reply by Alon1

I'm renting out a room with a queen size bed, apparently the guests were siblings and did not want to sleep together in the bed, so I noticed the guy sleeping on the sofa...When they left I see this big stain....I dont know if he peed himself judging f... Latest reply by Ian-And-Anne-Marie0

We are fairly new to Airbnb and we are finding the guests we are getting through far less respectful of the property with more damage and breakages than we have had to cope with guests from our other site, which we have been using for over 4 years. Init... Latest reply by Gino3

Every 3-6 months I get to stay in another Airbnb as a guest, and each time the requirements of the review system get more onorous. At least for us hosts we simply get to write a review, private feedback, star rate 3 categories and give a thumbs up/down...... Latest reply by Robin4

I have two guys sharing a queen size bed in one of my guest rooms. I'm gay, by the way, so I have no problem with guys sharing a bed, but these are two straight guys. Guess they're cheap. Anyway, all my guests have been lovely...until now. They didn'... Latest reply by Stephanie

Hi, I have a personal family situation in 3 weeks time that has come up and I simply can’t get out of it, I am going to have to ask a guest to cancel their visit of a few days as I’m led to believe its an easier process if the guest cancels rather than th... Latest reply by Robin4

Hi, I'm having a bit of a conundrum as to what to write for a guest review. A party of four came to our wee unit and essentially had a party. They left more empty bottles behind than I would have thought four people could get through (though to be cle... Latest reply by Shaun69

We just wrote a review for our most recent guests and it is not showing on their profile. We'd like to know when it will show up there. Latest reply by Sarah977

I have just had an hour long chat with 'support' and discovered that there is something called 'dynamic reviews' which apparently are only visible on the mobile app. The reason this came about was I happened to be looking at one of our listings and saw th... Latest reply by Steve812