Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I used to set a “flexible” check-in time for my listing as I thought it would make my listing more attractive. This has never been a problem, but my last guests requested to check-in at 12:00am from the day of the booking. I asked airbnb support team if... Latest reply by Paul154

I have enjoyed the airbnb koolaid. I have stayed at places with shared bathrooms. i have expected a clean room, reasonably clean bathroom and have been grateful to lightly use a kitchen, because in a reasonably priced budget hotel I WOULD NOT HAVE a kitch... Latest reply by Ken28

WARNING TO ALL HOSTS, if you ever get a guest from Airbnb who offends against the rules. I had the issue that one guest shows up as two people while booked only for one during Oktoberfest in Munich, Germany in 2018. Airbnb did not check the situation a... Latest reply by Alice595

I have a guest in my apartment for 3 nights. I have the thermostat behind a locked case, because after having most guests ignore my request to not adjust the thermostat without asking (in the summer, they would adjust it to very low temperatures causing m... Latest reply by David4226

I have an upcoming guest that is booked for a stay over NYE weekend. Her initial message to me was: "I can't wait to stay at your space for a long NYE detox weekend with my group. We are coming to have a quiet holiday retreat without the booze and noise t... Latest reply by Kayleigh21

Hey there everyone, When we prepare our home for our guests, we try to think of even the smallest detail to ensure everything is perfect. We want our guests to feel comfortable and enjoy listing! So, what happens when the roles reverse and hosts become... Latest reply by Greg-and-Lisa0

Air Bnb says "Only guests you’ve confirmed can see this information". So if I have a current guest staying but another guest who is confirmed to arrive in a week, will BOTH guests be able to see the lockbox code? Latest reply by Cheryl389

Hi I became a host only this month. Last Saturday I got an instant booking for 2 days and a hour later the guests arrived when I just finished changing and cleaning from previous guest. The booking was for 2 adults and 2 kids. Came two men and I did no... Latest reply by Jennifer1586

I recently had a man send a request to rent my unit from 9 am until 1 pm. He claimed he and his "wife" were travelling down the east coast and needed a place to stop for a few hours.Looking at his profile, his selfie appeared to be a teenager wearing a sc... Latest reply by William620

Hello everyone! This is my first year hosting and I took a chance and hosted a guest with no reviews. She was very chatty for the first couple days which was ok. But on the fourth day, my son and I can back from shopping and could hear a man's voice up... Latest reply by TJ53