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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have a no pet policy in effect, which seems pretty common in the area that I am hosting. Recently had an inquiry from a guest who has a service animal. I know legally we cannot discriminate against this guest so we have confirmed their booking. I advise... Latest reply by Sarah977

I have a queen sleeper sofa that I am trying to find sheets for. The mattress dimensions are 72"x60" and the current mattress is 3.5" thick/deep. They sent the wrong mattress, the correct one is coming and it is a memory foam mattress. I can't imagine t... Latest reply by Lorna170

I felt so embarrassed for this terrible mistake!! You have no idea. I am managing six apartments, 3 studios and three 2-bedroom apartments. Early in the morning, I had an early departing guest. As soon as the guest left the premises, he called me to tell ... Latest reply by Alexandra316

I am having a difficult time communicating with the guest. I am trying to keep our conversations in the message area, without resorting to outside email. This is very difficult when I see my message to the BOOKED guest redacted as below: Thank you for y... Latest reply by Lisa723

I'm not talking about nicks and chips or things that look 'worn' but about damages that would read to a guest as if an item is dirty. My real life examples: 1. Tiny black spot on the shower faucet. It looks like a tiny spec of dirt, but is really a chi... Latest reply by Diana1747

I have a guest that has booked a two weeks stay for every four weeks. He has now completed 4 stays, and has 4 more booked. His first stay he left the house in very good condition. My cleaner stated that each stay the house is left in worse condition. His ... Latest reply by Ann72

So, another interesting experience with a guest and one that I don’t believe has happened before. I had a pair of women stay at the house for an overnight reservation and, upon arriving, entered into the back of our house, which is designated “off limi... Latest reply by Anthony608

Hi everyone, I'm a new host on AirBnB and recently found the automated messaging feature. I found it very useful because you can configure the message in different languages. At first, I believed that if I configured 2 languages, the platform would detect... Latest reply by Scott

Hi AirBnB Community, This is my first post as we are two months into being new hosts. Certainly learning along the way but have had mostly positive experiences. My question however is a strange issue I'm having with Check-in Start Time that keeps default... Latest reply by Shirley26

You have gone through the minefield of taking a guest reservation, tried to assess what the guest will be like, what the likely risk is to your property or your reputation. You have taken the bull by the horns and had them stay....how do you look back on... Latest reply by Laura2592