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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We have had a few reservation inquiries over the last week where the would-be guest says they have an infant. We don't take infants due to some very steep stairs in our very old cottage. After some back and forth explaining this, the infant turns into a 3... Latest reply by Inna22

I cant believe this has happend but it did... We had a guest book in a few weeks in advance for one night, he was stopping off for a night on his way through to somewhere, we get that alot in our Airbnb..we gave him the standed all the infomation when he... Latest reply by Lisa723

I can not believe I’ve just received an email telling me how to be a more environmental host and that this includes advice like “tell guests you use olio..then they don’t need to worry about leaving food” whaaaat??? the best way to prevent food waste is ... Latest reply by Amie1112

Hello!4 queries!1) a guest I believe flooded our hut (no problems in plumbing before or since their stay). They completely deny it, I can’t prove it, so do I just grin & bear it?2) a host recently stayed with us, she clearly didn’t read our info as she as... Latest reply by Helen3

Hello I am you to being an Airbnb host and I was wondering if we are supposed to wash the bathroom rugs after each guest Latest reply by Samantha761

I received a booking request for preapproval on Thursday, I preapproved this but the user was unable to accept. They received an error message which I have screenshot. I tried sending over a special offer and they were still unable to accept. I reached ... Latest reply by Sarah977

In the time that we've been hosting, I've noted bad guests tend to belong to these categories: 1. last minute/low rate bookings2. Locals3. Experienced guests (5 or more reviews) The first two are easy to spot and we can filter depending on the quality... Latest reply by Sterling20

HelloI'd like some suggestions please from anyone who has had guests who want to check in 5 hours early? Especially with enhanced cleaning it means that it will have to be done through the night - thanks! Thanks Latest reply by Kadija4

I just went to send a new guest my standard information guide about my house and discovered the e-mail guest option has disappeared. I always behave and not communicate outside of Airbnb, but I like to send this detailed house inventory as well as more de... Latest reply by James165

I would love to see your wording for when a guest breaks your rules and you want them to pay up without getting terrible reviews. Examples: caught with extra guests/dogs or smoking on entry camera. Latest reply by Cormac0