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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello Airbnb Hosts! My name is Becca and I have had an active property with Airbnb since 2018. I have a question regarding the lockbox code. 1) How often do you change the code 2) Do you ever fear if a guest is unhappy with their stay (let's face it,... Latest reply by Sunshine63

So I have big house I rent out as a whole house rental. I charge $150 cleaning fee for this. But recently I've decided to rent out a smaller subsection of the house, closing off part of it, for smaller groups. This is created as a 2nd listing. I can't... Latest reply by Jillian185

How can I check the place in Thailand I've just paid 50% for is real and not a scam as it says they will need to keep the passport for a few day which can't be right? Latest reply by Elisa

I received a reservation request from a guest who messaged that she'd be traveling with "family," however, she only indicated one person on her reservation. When I politely pointed this out, she stated she'd be with her spouse, two kids, and perhaps her m... Latest reply by Helen3

I have now hosted in excess of 8000 guests I was 5 star until I got the guest from helli thought I had been supported by air bnb who paid for the house to be cleaned to then find out that they had told the guest something completely different !!! then we ... Latest reply by Martin767

Why isn’t anyone demanding that Airbnb revise the host rating system to mirror the way we rate guests? When I rate a guest, I’m asked to score them on cleanliness, communication, and following house rules—and even if I give them a 4 in one category and 5s... Latest reply by Alison782

Not sure if this is already a discussion out there but I noticed our public facing listing is informing future potential guests that they can help themselves to a 24 hour check.in window (see photo). However, we have the check-in time as 3:00 p.m. in our ... Latest reply by Joan2709

My account was suspended this evening without warning or explanation. I am a superhost for 2.5 years straight! I hold myself and my business to the highest standard. Has anyone else had this happen? What can be done to get someone to listen to me? To get ... Latest reply by Ulrich143

My host wants my passport number and said it’s required information. Is that true? Must I give my passport information? Latest reply by Neo99

AirBnb has no policy regarding the number of guests sharing a single shower. I recently stayed in an AirBnb in Rome from May 1-31st. 2025. The 1st 2 weeks 3 of us shared 1 shower. It was never cleaned. The 3rd week 3 more guests checked in. 6 people shari... Latest reply by Snehal1