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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi! I had a guest a couple of years ago who probably spotted "the dust" ( or probably a stray hair) in a bedroom. I have never received anything similar about the cleaning. Not before or after that guest. Also, I received many "sparkling clean" compliment... Latest reply by Alex-and-Vaughan0

We have our first no responsive guest scheduled to arrive 3/6. She asked about parking 2 cars and I replied and asked questions. Her profile has no reviews and she looks young- I’m worried about a Spring Break party happening at our place. She hasn’t answ... Latest reply by Anonymous

I have a guest who is due this weekend. They have come 2 x because they are doing a short film in my home. Well I wasn't home and I have cameras inside for when my place is empty, which I tell guests to unplug as they check in. I leave my key in a lock bo... Latest reply by Linda-And-Richard0

So I live on an island and I had a request from a local here on the island to rent my room for a week. The photo looked phoney - like something from the show CATFISH where it was a stock photo. The verification was minor and new. When I wrote back to a... Latest reply by Sarah977

Hi, I am a long time host but first time community centre contributor. I can usually work most hosting issues out myself but am at my wits end about what I can do to improve the rating guests give my property for location. I am very very clear in my p... Latest reply by Sarah977

Hi All, I'm fairly new to the hosting side of Airbnb as I've only hosted 4 couples so far. We have an Airstream trailer that sits tucked in our property and we decided to rent it out to Airbnb. The first time I found a large stain on the sheets, clear but... Latest reply by Sandra126

Airbnb screened a girl named ** to stay in my home only one night and she left 4 boys and 2 girls unattended and they dumped out a full jug of laundry soap and a 1 gallon jug of palmolive on to my wooden floors and processed to use my house as a skating r... Latest reply by Helen3

What is Airbnb suggesting hosts do to clean and disinfect listings between guests so that we can make travel as safe as possible between now and when the various global outbreaks subside? It makes sense to incorporate best practices that hotels might be u... Latest reply by Yadira22

I requested a refund a few days ago and have not heard a response for days. I am no longer able to travel to San Fransisco due to the coronavirus outbreak and I am requesting a full refund on my booking. does anyone know a better way to get in contact wit... Latest reply by Juan63

A month ago I started a claim with Airbnb after a guest had an unauthorized party resulting in over $11000 worth of damages.i phone Airbnb daily to be advised that a case manager will contact me. I have been denied permission for a direct phone number or... Latest reply by Sarah977